Nancy Anderson Email & Phone Number

Greater Seattle Area

Leading technology program within the Digital Workplace portfolio, covering projects ranging from basic platform enhancements to complex enterprise product implementations and upgrades. Working cross-functionally with IT and business teams to develop and manage overall integrated plan with critical inter-dependencies. Partnering across IT teams to ensure completion of deliverables and achievement of key milestones within timeline. Facilitating reviews with program team and leadership on program status, ensuring mitigation plans are in place to address risks and issues.

Greater Seattle Area

Managed complex, global IT and Finance programs and projects effectively and efficiently to ensure achievement of optimal results based on customer needs, requirements. Clients included Starbucks, Expedia, Bill and Melinda Gates Foundation, Microsoft, T-Mobile.

Directed variety of global projects that supported the IT Client Services team’s goal of optimizing support processes, as well as increasing client productivity and satisfaction, for 120,000+ Microsoft clients. Held Microsoft IT Environmental Sustainability Lead role, providing visibility to carbon reduction efforts taking place across IT.Accomplishments • Led Microsoft IT global vendor optimization project, enabling > 18% average annual cost reduction over three years. Remotely managed Asia Deskside Support vendor transition, working with incumbent and new vendor teams, as well as local IT Managers to minimize negative impacts to clients during and after transition.• Led Quality Business Excellence (Six Sigma) Greenbelt project that reduced end-to-end time to resolve hardware issues in Europe by 33%. Project resulted in annual reduction in time to resolve hardware service requests by ~22,000 core business hours.• Prepared analysis and supporting documentation of Microsoft IT’s environmental sustainability efforts that were leveraged to help Microsoft achieve recognition by Computerworld as one of top 10 Green IT Vendors in 2011.• Provided decision support to the Global PC Sourcing team throughout global PC RFP, ensuring Deskside/Hardware Support requirements were met. Created a tiered location matrix to assist with review of support types and SLA commitments by location. This matrix was later used to manage SLA performance by PC OEM.

Led a team of project managers who worked with cross-functional partners to bring about the reduction and effective use of credits, adjustments and promotions. Initially set out to identify and address areas of greatest opportunity, and then engaged cross-functional partners in the development of long-term improvement plans. Partnered with not only Customer Services, but also Marketing, Sales and Finance in this effort. Accomplishments • The team was challenged to reduce manual/discretionary credits and adjustments by 10% within six months of the team’s formation. The team implemented improvements that led to a 43% reduction in 2G technology credits and adjustments from 2002 to 2003. This dramatic reduction was achieved without negatively impacting customer turnover.

Managed company-wide planning and analysis for the Customer Services group, focusing on operational expenses and bad debt. Responsibilities expanded from preparing budgets and forecasts for the Customer Services teams on the West Coast to providing planning and analysis for all Receivables and Activations teams across the nation. Accomplishments • Worked to nationalize/standardize reporting, forecasting and budgeting for Customer Services teams across the US.• Assisted with identification and ongoing analysis of high-risk programs and high-risk dealers. Early intervention helped to reduce bad debt exposure by millions of dollars.

Designed revenue and cost tracking systems and engineered numerous accounting processes for this biotechnology firm during its transition from a research and development company to a revenue generating company.Accomplishments • Developed an inventory reporting system that enabled NeoPath to readily identify variances between the perpetual inventory system and the general ledger.