Nancy Suarez Email & Phone Number

United States

United States

Conduct coaching sessions using calls scored by QA or random calls. Assist the specialist with working through challenges Develop attributes and skills necessary for meeting expectations Present guidance in a supportive environmentBuild confidence Identify training and development needsOther duties as assigned

Austin, Texas Metropolitan Area

Train New Hires on:Phone SystemInbound callsOutbound dialer (Welcome Calls, Less Than 30, FEMA, Escrow) TroubleshootingIdentify and find solutions as problems come up.Communicate with appropriate parties.IT Help DeskPhone Help DeskServicing Systems SupportCoachingAssist new hires with training in systems, learning applications and becoming familiar with.

Handles phone calls and correspondence from customers according to department policies and procedures, applicable government and investor guidelines. Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns. Ensures that borrower inquiries, disputes and complaints are handled within specified timelines and CFPB.

Austin, Texas Area

• Manages second-level member inquiries that require extra attention to detail and investigation.Answered 325/1400 emails per week, addressing customer inquiries, solving problems and providing product.
• Collaborated with management to improve data processing methods
• Conducted data analysis to compile ticket and tow information from all U.S. and CA locations
• Managed and delegated processed data for payment and customer notice
• Entrusted with making independent decisions regarding ticket and tow inquiries.
• Thoughtfully selected to continue responsibilities and take on new tasks untilcompany-wide closure

Austin, Texas Area

Analyzed departmental documents for appropriate distribution and filingDeveloped new process for employee evaluation which resulted in marked performance improvementsEvaluating new hires' performanceMaintaining reportsAlternate trainer for TXDPS surcharge programConduct audits for Municipal Service Bureau, Riverlink Toll, TXDPS surcharge program, TxTag and.

Austin, Texas

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standardsEnsured Occupational Safety & Health Act, local health and safety codes, and company safety and security policies were metAssisted with Profit & Loss management by following cash control/security procedures, maintaining.

Austin, Texas Area

Prepared tax returns according to government guidelinesContacted IRS or other relevant government organizations on behalf of client Maintained complete records of client tax returns and supporting documentation Completed and filed returns with tax departments at the local, state and federal level Interviewed clients to collect information and gather.