Nancy Wright, Phr, Shrm-Cp Email & Phone Number

Round Lake, IL, US

Kenosha, Wisconsin, United States

Customer service professional at a 24/7/365 shipping supply company with $11B in annual sales and over 40,000 products. Highly experienced in multiple levels of service to our millions of customers in the US and Canada: Phones, Live Chat, Internet / Email Orders, Multiple Location Orders; and numerous special projects.Excellent problem solving skills and.

Denver, CO

• Handled the delivery and pick-up of thousands of irreplaceable medical specimens - including Covid-19 specimens – to/from Quest’s microbiology lab in Denver.
• Drove a company vehicle 200 miles per day, and operated a complex scanner and 2-way radio.
• Extensive customer contact with physicians, nurses, lab technicians, and patients.Ranked 2nd out of 45 drivers for safety and reliability in October 2019

Denver, CO

• Participated in the training and development of Contact Center new hires working in the VA’s Denver-based Contact Center, helping to ensure quality reliable service was provided to our veterans
• Examined and recommended settlement of medical claims for our veterans and caregivers
• Directed and/or transferred our struggling veterans to the National Veterans Crisis Hotline

Denver, CO

• Managed the multi-million-dollar employees’ tuition assistance, scholarship, and award programs for this Fortune 500 healthcare company with over 70,000 employees
• Created online scholarship application system under budget and within strict time limits
• Assisted nurses, physicians, social workers, dietitians, IT and business students, and other DaVita employees with researching, selecting, and applying for scholarships
• Handled the review and scoring of 1000+ applications along with the subsequent nomination of finalists, and led the training of Directors on completing the same process
• Recovered $150k in scholarship funds from former employees with unfulfilled service commitments
• Handled corporate travel arrangements for Senior Directors, completed expense reporting (using Concur), delivered presentations (using Web Ex), and led various Workday projects

Centennial, CO

• Managed HR functions and office operations for financial services IT company including creating the HR department and implementing HR policies/procedures and on-boarding processes
• Supported CEO, COO and 6 Directors, attended board meetings, took minutes, organized corporate events and travel, led client tours, and conducted informational seminars
• Managed CEO’s calendar and conference logistics and worked on highly confidential projects including executive salary matrix reports, benefits programs, and annual performance appraisals
• Served as administrator for open enrollments, beneficiary and data changes, and salary updates as well as served as company representative during external HR and payroll audits
• Facilitated employee recruitment efforts and the development and deployment of both onsite and remote new employee orientation, training, and incentive programs for increasing retention
• Managed leave-of-absence programs and personnel records, benefits enrollments, payroll administration, and handled workplace issues

Greater Denver Area

• Assisted the CEO/President of a medical billing company with accounting, database management, competitor research, organization of files (paper and electronic), reports generation, marketing, special projects, personal.
• Assisted a Realtor Executive with on-line MLS research into expired residential listings, marketing to homeowners, follow-up with other Realtors for feedback on home showings, and organization of price changes on.
• Provided simultaneous professional support to two self-employed executives.
• Streamlined databases and marketing efforts to ensure they could focus on selling their services.
• Completed both contracts under budget in the time agreed upon.NOTE: NSW, Inc. was my own company.

Denver, CO

• Sidewalk.com was an online entertainment and events website owned and published by Microsoft/ MSN (sold to Citysearch.com in 1999). At Sidewalk.com, our team worked as a group of writers, reporters and reviewers to.
• As the 3rd person hired for this group, I was employed for its entire life cycle: from inception/launch - to the sale of our website and content - until the office lights were turned off!
• Directly supported the General Manager and Executive Producer. Set up temporary office space, assisted with recruiting and new hire orientation, coordinated move to permanent office space, worked with local and.
• Managed a temporary staff of 14 and processed their payroll through their agencies.
• Produced monthly budget tracking reports, coordinated employee morale events, and arranged trade shows and contest giveaways. Audited and tracked office hardware and software, and managed the server room.
• Coordinated a charitable program through United Way, after the Columbine High School tragedy by setting up a matching program to assist Columbine victims and their families.

Liberal Arts Degree, 3.85

Activities and Societies: Who's Who Among Students In American Colleges - nominated by several Professors.

Phr Certification, Human Resources And Benefits