Nancy Wright, Phr, Shrm-Cp Email & Phone Number

Round Lake, Il, Us

Kenosha, Wisconsin, United States

Customer service professional at a 24/7/365 shipping supply company with $11B in annual sales and over 40,000 products. Highly experienced in multiple levels of service to our millions of customers in the US and Canada: Phones, Live Chat, Internet / Email Orders, Multiple Location Orders; and numerous special projects.Excellent problem solving skills and the empowerment to "make things right" regarding late deliveries, purchase orders, product inquiries, invoicing, returns, blanket orders, and tracking of parcel and motor freight carriers. Articulate, friendly, engaging, and highly communicative resulting in over two dozen unsolicited customer testimonials about my service.

Denver, Co

• Handled the delivery and pick-up of thousands of irreplaceable medical specimens - including Covid-19 specimens – to/from Quest’s microbiology lab in Denver. • Drove a company vehicle 200 miles per day, and operated a complex scanner and 2-way radio.• Extensive customer contact with physicians, nurses, lab technicians, and patients.Ranked 2nd out of 45 drivers for safety and reliability in October 2019

Denver, Co

• Participated in the training and development of Contact Center new hires working in the VA’s Denver-based Contact Center, helping to ensure quality reliable service was provided to our veterans• Examined and recommended settlement of medical claims for our veterans and caregivers• Directed and/or transferred our struggling veterans to the National Veterans Crisis Hotline

Denver, Co

• Managed the multi-million-dollar employees’ tuition assistance, scholarship, and award programs for this Fortune 500 healthcare company with over 70,000 employees• Created online scholarship application system under budget and within strict time limits• Assisted nurses, physicians, social workers, dietitians, IT and business students, and other DaVita employees with researching, selecting, and applying for scholarships • Handled the review and scoring of 1000+ applications along with the subsequent nomination of finalists, and led the training of Directors on completing the same process • Recovered $150k in scholarship funds from former employees with unfulfilled service commitments• Handled corporate travel arrangements for Senior Directors, completed expense reporting (using Concur), delivered presentations (using Web Ex), and led various Workday projects • Acted as Content Manager contributing to People Services Portal (corporate intranet), organized various group events, and received the Service Excellence Core Value Award in April 2016Also, served as Administrative Assistant to the Sr. Director of Benefits and Wellness, provided executive support, and served on the Benefits and Leave of Absence teams

Centennial, Co

• Managed HR functions and office operations for financial services IT company including creating the HR department and implementing HR policies/procedures and on-boarding processes• Supported CEO, COO and 6 Directors, attended board meetings, took minutes, organized corporate events and travel, led client tours, and conducted informational seminars• Managed CEO’s calendar and conference logistics and worked on highly confidential projects including executive salary matrix reports, benefits programs, and annual performance appraisals• Served as administrator for open enrollments, beneficiary and data changes, and salary updates as well as served as company representative during external HR and payroll audits• Facilitated employee recruitment efforts and the development and deployment of both onsite and remote new employee orientation, training, and incentive programs for increasing retention• Managed leave-of-absence programs and personnel records, benefits enrollments, payroll administration, and handled workplace issues• Created new corporate policies and guidelines, including Whistleblower and Retaliation policies, MVP program, travel and expense reporting, and progressive discipline guidelines for managers• Designed and conducted anti-harassment training for all staff and spearheaded a complete overhaul of PTO benefits, yielding a 17% reduction in employee expenses• Achieved 100% employee participation in the company’s 401k plan by refining the plan to become safe-harbor while including a generous immediately vested company match • Recipient of company’s 2007 MVP award, and was a three-time recipient of “Key to Success” awards for excellence in demonstrating company core values

Greater Denver Area

• Assisted the CEO/President of a medical billing company with accounting, database management, competitor research, organization of files (paper and electronic), reports generation, marketing, special projects, personal errands, detailed Internet research, and mass mailings. • Assisted a Realtor Executive with on-line MLS research into expired residential listings, marketing to homeowners, follow-up with other Realtors for feedback on home showings, and organization of price changes on listings.• Provided simultaneous professional support to two self-employed executives. • Streamlined databases and marketing efforts to ensure they could focus on selling their services.• Completed both contracts under budget in the time agreed upon.NOTE: NSW, Inc. was my own company.

Denver, Co

Sidewalk.com was an online entertainment and events website owned and published by Microsoft/ MSN (sold to Citysearch.com in 1999). At Sidewalk.com, our team worked as a group of writers, reporters and reviewers to bring the best entertainment information to the people of Denver. • As the 3rd person hired for this group, I was employed for its entire life cycle: from inception/launch - to the sale of our website and content - until the office lights were turned off! • Directly supported the General Manager and Executive Producer. Set up temporary office space, assisted with recruiting and new hire orientation, coordinated move to permanent office space, worked with local and national vendors and contractors ensuring a smooth move into a historic 100+ year-old downtown Denver building.• Managed a temporary staff of 14 and processed their payroll through their agencies. • Produced monthly budget tracking reports, coordinated employee morale events, and arranged trade shows and contest giveaways. Audited and tracked office hardware and software, and managed the server room.• Coordinated a charitable program through United Way, after the Columbine High School tragedy by setting up a matching program to assist Columbine victims and their families. • Recipient of the “Silver Lining” award: voted the person most likely to see a silver lining in a disaster. Also, recipient of two Ship-It Awards for Sidewalk.com product group.

Liberal Arts Degree, 3.85

Activities and Societies: Who's Who Among Students In American Colleges - nominated by several Professors.

Phr Certification, Human Resources And Benefits