Nancy Tamblyn Email & Phone Number

Lead to Cash Workflow and integration project

Richmond, Bc

Coordinated software maintenance revenue forecast model and process. Managed business unit master data strategy and process. Developed operational practices, metrics and resource planning. .• Consistently maintained maintenance revenue stream forecast accuracy within 1% of target by identifying process issues and areas of uncertainty and implementing plans to address and monitor• Completed multi-system customer and customer asset data cleanup and reconciliation to increase productivity… Show more Coordinated software maintenance revenue forecast model and process. Managed business unit master data strategy and process. Developed operational practices, metrics and resource planning. .• Consistently maintained maintenance revenue stream forecast accuracy within 1% of target by identifying process issues and areas of uncertainty and implementing plans to address and monitor• Completed multi-system customer and customer asset data cleanup and reconciliation to increase productivity of customer-facing employees and better serve customer installed base• Revamped customer support operational reporting and metrics/KPI by focusing on key measurements and eliminating others formalizing and documenting reporting and measurement process, and instituting a report, model, and measurement maintenance plan to keep current. Advanced reporting and KPI measurements highlighted areas of concern and uncovered process issues that had been overlooked Show less

Richmond, Bc

Improved efficiency and drove data-driven decision-making by providing centralized planning and oversight of business unit data strategy, data structure, and business processes• As key unit leader on new ERP implementation, evaluated opportunities to optimize workflow and business processes by taking advantage of ERP functionality opportunities to take advantage of industry standards and innovate solutions• Automated time-consuming manual reporting activities to increase… Show more Improved efficiency and drove data-driven decision-making by providing centralized planning and oversight of business unit data strategy, data structure, and business processes• As key unit leader on new ERP implementation, evaluated opportunities to optimize workflow and business processes by taking advantage of ERP functionality opportunities to take advantage of industry standards and innovate solutions• Automated time-consuming manual reporting activities to increase productivity and ensure consistent and accurate availability of results.• Identified, documented and set up controls for a set of master data elements to be put under governance so that they could be used in the organization as a key component for system integration and automation. Show less

Richmond, Bc

Drove business unit process improvement initiatives and participated in corporate process improvement projects. Negotiated business terms in customer contracts. Developed departmental metrics• Implemented CPQ (Configure-Price-Quote) system to take quoting from Excel to a system fully integrated into SalesForce and ERP. The fully automated approval workflow, up-to-date pricing, standardized quoting rules and the ability to use quoting and win-rate data to drive business decisions… Show more Drove business unit process improvement initiatives and participated in corporate process improvement projects. Negotiated business terms in customer contracts. Developed departmental metrics• Implemented CPQ (Configure-Price-Quote) system to take quoting from Excel to a system fully integrated into SalesForce and ERP. The fully automated approval workflow, up-to-date pricing, standardized quoting rules and the ability to use quoting and win-rate data to drive business decisions transformed the pre-sales organization• Negotiated business and technical terms on customer contracts. Evaluated requests for non-standard changes to terms including SLAs and project commitments against business and product capabilities to ensure win-win agreements that allowed customers to be confident in their purchases and protected the business Show less

Richmond, Bc

Richmond, Bc

Richmond, Bc

M. Sc., Physics

B. Sc., Physics