- Facilitated a thorough understanding of the change by providing constant support and relevant information- Led the translation of technical documentation from English to French, ensuring accurate and relevant content for optimal comprehension within diverse teams- Executed User Acceptance Testing (UAT), collaborating rigorously to identify and resolve system defects- Meticulously managed responses to employee emails, offering quick and accurate solutions to inquiries, maintaining… Show more - Facilitated a thorough understanding of the change by providing constant support and relevant information- Led the translation of technical documentation from English to French, ensuring accurate and relevant content for optimal comprehension within diverse teams- Executed User Acceptance Testing (UAT), collaborating rigorously to identify and resolve system defects- Meticulously managed responses to employee emails, offering quick and accurate solutions to inquiries, maintaining a proactive and consistently supportive approach- Updated internal intranet pages (HTML) Show less

- Employed comprehensive recruitment strategies encompassing sourcing, screening, interviewing, and candidate evaluations, providing well-qualified recommendations to hiring leaders- Orchestrated a professional and positive candidate journey, managing compensation discussions, and extending offers for an exceptional hiring process- Cultivated robust relationships with key stakeholders—P&C, BPHR, hiring leaders, and senior management—aligning recruiting strategies with business needs for… Show more - Employed comprehensive recruitment strategies encompassing sourcing, screening, interviewing, and candidate evaluations, providing well-qualified recommendations to hiring leaders- Orchestrated a professional and positive candidate journey, managing compensation discussions, and extending offers for an exceptional hiring process- Cultivated robust relationships with key stakeholders—P&C, BPHR, hiring leaders, and senior management—aligning recruiting strategies with business needs for quality hires and unit goal achievement- Conducted insightful analyses of recruitment status, presenting findings at workforce planning meetings and advising Vice-Presidents on action plans for desired outcomes Show less

- Contributed to solution strategies by aligning with business needs, supporting program/project roadmaps, and assessing risks and cost-benefit analyses for successful launches- Led end-to-end transformation and change implementation, ensuring seamless planning, execution, and adherence to defined processes- Orchestrated workshops and meetings with cross-functional stakeholders, driving collaborative efforts toward desired outcomes- Secured senior executive approval for solutions… Show more - Contributed to solution strategies by aligning with business needs, supporting program/project roadmaps, and assessing risks and cost-benefit analyses for successful launches- Led end-to-end transformation and change implementation, ensuring seamless planning, execution, and adherence to defined processes- Orchestrated workshops and meetings with cross-functional stakeholders, driving collaborative efforts toward desired outcomes- Secured senior executive approval for solutions and development projects, overseeing their implementation and meeting operational and contractual requirements- Provided comprehensive training, coaching, and post-implementation support for new systems and functionalities Show less

- Spearheaded process improvement initiatives, managing project timelines and ensuring delivery of project goals and objectives- Oversaw process and system changes, from gathering business requirements to documentation, training, and stakeholder updates- Engaged in the creation of new tools and processes, leveraging expertise in meetings and workshops to drive innovation- Championed open and continuous communication channels for effective change management- Delivered… Show more - Spearheaded process improvement initiatives, managing project timelines and ensuring delivery of project goals and objectives- Oversaw process and system changes, from gathering business requirements to documentation, training, and stakeholder updates- Engaged in the creation of new tools and processes, leveraging expertise in meetings and workshops to drive innovation- Championed open and continuous communication channels for effective change management- Delivered cost-effective solutions enhancing customer experiences, optimizing business performance, and ensuring data integrity through process improvements Show less

- Spearheaded the development of cutting-edge services including IP Trunking and BVoIP, fostering innovation within the company's service offerings- Provided expert-level technical support to the voice service implementation team, ensuring seamless execution and troubleshooting of complex issues- Effectively managed escalations and prioritized tasks, optimizing operational efficiency- Took charge of internal procedure refinement and conducted comprehensive training sessions… Show more - Spearheaded the development of cutting-edge services including IP Trunking and BVoIP, fostering innovation within the company's service offerings- Provided expert-level technical support to the voice service implementation team, ensuring seamless execution and troubleshooting of complex issues- Effectively managed escalations and prioritized tasks, optimizing operational efficiency- Took charge of internal procedure refinement and conducted comprehensive training sessions, enhancing team proficiency- Investigated and resolved critical issues, applying analytical skills to deliver swift and effective solutions- Acted as a Subject Matter Expert (SME), collaborating with diverse internal stakeholders to streamline processes and implement corrective measures, driving continuous improvement Show less

- Drove the development of innovative services such as IP Trunking and BVoIP, contributing to the evolution of the company's service portfolio- Provided technical expertise and support to the voice service implementation team, ensuring the successful deployment and resolution of operational challenges- Prioritized and managed escalations effectively, optimizing workflow and task resolution- Orchestrated internal procedure enhancements and conducted comprehensive training programs… Show more - Drove the development of innovative services such as IP Trunking and BVoIP, contributing to the evolution of the company's service portfolio- Provided technical expertise and support to the voice service implementation team, ensuring the successful deployment and resolution of operational challenges- Prioritized and managed escalations effectively, optimizing workflow and task resolution- Orchestrated internal procedure enhancements and conducted comprehensive training programs, fostering team competence.- Investigated and resolved complex issues, employing analytical acumen to deliver timely and effective solutions- Served as a Subject Matter Expert (SME), collaborating with diverse internal stakeholders to refine processes and implement corrective actions, facilitating operational enhancements Show less

- Proficiently programmed client equipment across multiple platforms including Cisco, Avaya, and Panasonic, ensuring seamless integration and functionality- Conducted in-depth assessments of client needs, aligning solutions with specific requirements and ensuring high satisfaction levels- Delivered comprehensive user and administrator training sessions, empowering clients to maximize the potential of implemented systems- Customized automated receptionist and voice recording setups… Show more - Proficiently programmed client equipment across multiple platforms including Cisco, Avaya, and Panasonic, ensuring seamless integration and functionality- Conducted in-depth assessments of client needs, aligning solutions with specific requirements and ensuring high satisfaction levels- Delivered comprehensive user and administrator training sessions, empowering clients to maximize the potential of implemented systems- Customized automated receptionist and voice recording setups, catering to unique client specifications- Configured and optimized voicemail systems, enhancing overall communication efficiency- Provided specialized training to call center agents, contributing to improved service delivery and customer interactions Show less

- Proficiently programmed and activated various high-capacity links, including T1, PRI, BRI, and Centrex using Nortel and GE technologies, ensuring seamless connectivity and functionality- Orchestrated the setup and activation of emergency plans and intelliroute services, ensuring robust contingency measures and optimal routing solutions- Managed and executed modifications to critical 911 links, ensuring compliance and reliability of emergency services

- Orchestrated the seamless delivery of local loops outside the territory, ensuring efficient coordination and timely execution- Conducted meticulous line testing, guaranteeing the reliability and quality of telecommunication services- Provided comprehensive client training on various telephone services, including line options and voicemail, enhancing customer understanding and satisfaction- Managed trouble tickets with suppliers, effectively resolving issues and maintaining strong… Show more - Orchestrated the seamless delivery of local loops outside the territory, ensuring efficient coordination and timely execution- Conducted meticulous line testing, guaranteeing the reliability and quality of telecommunication services- Provided comprehensive client training on various telephone services, including line options and voicemail, enhancing customer understanding and satisfaction- Managed trouble tickets with suppliers, effectively resolving issues and maintaining strong partnerships for service delivery optimization Show less

- Efficiently assigned network facilities, ensuring optimal utilization and functionality- Expertly programmed residential and business lines, contributing to streamlined operations and customer satisfaction- Managed the programming of Centrex lines, ensuring seamless communication solutions for businesses