Nancy Totsch Email & Phone Number

Mount Prospect, Illinois

Greater Chicago Area

Daily experience delegating workload and monitoring staff for performance, quality output and customer satisfaction. Experienced in Epic, formally trained in coding. Manage talent acquisition, employee development and team engagement functions. Address escalated matters by facilitating interaction among staff, physicians and vendors. Prepare and manage capital, operational and personnel budget and variance reporting.

Chicago, Il And Des Plaines, Il

Resurrection Medical Center and Holy Family Medical CenterManaged day-to-day operations of departments that are functional 365 days/year.Prepared and adhered to $1 million annual capital, operational and personnel budget. Collected and maintained department statistics regarding input/out, turnaround times and cost. Generated revenue accounts, $135,000 annually, for the first time in department's history. Identified ongoing workflow issues and recommended effective solutions to administration. Served as liaison among senior administration, medical staff and department heads.Recruited, interviewed, trained and evaluated employees. Retained high quality workforce and improved turnaround times by implementing remote transcription program and competitive benefits program. Oriented new physicians to dictation procedures by meeting one-on-one with each and through designing dictation instruction materials.Launched numerous transcription and dictation system softwares in conjunction with IS department. Managed vendor relations.

Naperville, Il

Managed daily workload assignments for both IHA transcriptionists and outside transcription vendors for 6-8 Chicago area hospitals in order to meet predetermined turnaround times and work within budget.Oversaw staff providing transcription coverage 365 days/year, including scheduling, employee performance evaluations and annual reviews. Conducted orientation sessions for all incoming phyisicans and residents. Responsible for dictation system that needed to be operational 365 days/year. Responsible for maintenance contract.Proofread detailed medical/legal reports for spelling, punctuation and grammar. Served as department software expert and trained staff on new systems.

Associate'S Degree, Registered Health Information Technician

Associate'S Degree, Business Administration And Management, General

Medical Billing

Medical billing and medical coding for practice management.