Nancy Unhoch Email & Phone Number

Senior Training Team Lead/Deployment Lead/Instructional Designer/Trainer2022 - 2024 St. Jude Children's Research Hospital - Workday HRInstructional Design/ Standard Operating Procedure Documentation Development2022 Benchmark Senior Living - UKG DimensionsInstructional Designer/ Trainer2021 Owens-Illinois - SuccessFactorsTraining Team Lead/Senior Instructional Designer2020 - 2021 Stanford Health Care - WorkdayTraining Development Manager/ Trainer - Articulate Storyline 360 Content Development Tool2018 - 2019 UGI Corp - SuccessFactors Employee Central/ Workforce SoftwareTraining Team Lead/ Instructional Designer/ Trainer - uPerform e-Learning Content Development Tool2018 Purdue University - SuccessFactors Employee CentralInstructional Designer - Captivate e-Learning Content Development Tool2015-2017 World Education Services - Proprietary SystemTraining Program Lead/Instructional Designer2014 Montefiore Hospital - SAP HCMInstructional Designer/Trainer - Articulate e-Learning Content Development Tool2013 United Illuminating - SAP HCM, TMInstructional Designer/Trainer2012-2013 State of California - SAP HCMInstructional Designer/Trainer2010-2011 Frito-Lay - SAP SCMTraining Deployment Lead2010 Carefusion - SAP CRMTraining Deployment Lead2010 - Leprino - SAP HCMInstructional Designer/Trainer2009 - Hitachi Metals of America - SAP MFG, SCM, FICOTraining Deployment Lead2005-2008 United States Postal Service - SAP HCMInstructional Designer/Trainer - UPerform e-Learning Content Development ToolProficient in MS Office Suite (Word, Excel, PowerPoint)

Roseland, New Jersey, Us

Major responsibilities included management of health and welfare benefits administration and interface with auxiliary ADP services including Call Center, Employee Self Serve, Enrollment Package Fulfillment, FSA, COBRA, and HIPAA. Specific responsibilities include:• Coordination with implementation team to ensure system setup in accordance with client plan rules• Delivery of optimal service to ensure client satisfaction, retention, and profitability• Management of annual enrollment including development of project plan, project management, system setup, testing, and rollover to new plan year• Development and implementation of ongoing administrative processes and procedures• Management of functional team members • Management of carrier eligibility and premium reporting

Miami, Florida, Us

Major responsibilities included: project management, course ware design and development, and training delivery. Specific responsibilities included:• Developing training project plan and managing to critical path• Managing to budget • Managing teams developers/trainers• Attending weekly Project Lead team meetings• Conducting an audience analysis and determining training requirements• Designing training templates and developing training documentation• Configuration, setup and testing of training database• Coordinating and delivering both end-user and train-the-trainer sessionsPEOPLESOFT CLIENTSEnglehard, McNaughton & McKay, Mutual of Omaha, Novartis, U.S. Mint,Waste ManagementORACLEGeneral ElectricCONCURHR TIME & ATTENDANCEPitney Bowes

Campbell’s Soup - Facilitated FIT/GAP analyses, conducted Joint Application Design (JAD) sessions, and worked on the prototype team through to completion.

Major responsibilities included project management, courseware design and development, and training delivery. Specific responsibilities included:• Developing training project plan and managing to critical path• Managing to budget • Managing teams developers/trainers• Attending weekly Project Lead team meetings• Conducting an audience analysis and determining training requirements• Designing training templates and developing training documentation• Configuration, setup and testing of training database• Coordinating and delivering both end-user and train-the-trainer sessionsPEOPLESOFT CLIENTSAegon, American Stores, Astra Merck, C.R. Bard, Corning, Glaxo, Hewlett-Packard, Mapco, NYNEX, Osram Sylvania, Philips Electronics, Siemens, Texas Instruments, Time, Unilever

Major responsibilities included development of custom end-user documentation and training materials

Pittsburgh, Pa, Us

Major responsibilities included administration of recruitment, staff management, wage and salary, performance management, employee relations, and regulation compliance. Significant accomplishments:•Redesigned 2-Year, Engineer Training Program to benefit all domestic operations.•Key contributor to design of Select/Deselect Model for implementation of corporate restructuring.•Authored “Executive Physicals - Change in Provider” policy to CEO.

Pittsburgh, Pa, Us

Major responsibilities included auditing and developing standard human resource policies and procedures at all domestic operations to ensure compliance with regulations. Significant accomplishment:• Authored and designed standard employment application in compliance with current regulations for utilization companywide.

New York, Ny, Us

Major responsibilities included administration of recruitment, staff management, wage and salary, performance management, employee relations, and human resource information systems. Significant accomplishment:•Used creative recruiting to effectively lower high turnover, resulting in: •A 20% reduction in annual turnover, and •A savings of $25,000 in annual training costs.

New York, Ny, Us

Major responsibilities included the introduction and conversion of a salaried sales force to a commission environment. Significant accomplishments:• Execution of start-up operations for a pilot compensation system, providing management with justification for regional conversions.• Design of prototype systems and procedures such as the Compensation Audit/Adjustment Tracking System, for regional implementation• Training of 400 existing management and sales personnel, in addition to all new hires and season workforce, in the proper tracking of sales and calculation of individual commission earnings.

London, London, Gb

Solely responsible for the start-up of a divisional Claims Department. Significant accomplishments:• Designed systems and established procedures for claims processing to maximize settlements, resulting in a half million dollars in reclaimed revenues from loss recovery• Designed and installed financial models for profitability and file management.

Ba, Business

Education record