Nancy Vazquez Email & Phone Number

Cork, County Cork, Ireland

Switzerland

▪ Managed and processed all incoming orders via EDI from one of ELC’s biggest clients for all brands within the company’s portfolio, whilst taking fulfilment and stock availability into account.▪ Handled claims such as shortages & damages, returns and destructions of products and issued the credit memos/debit as needed, whilst complying with SOX requirements.▪ Led weekly calls and presented to the Commercial team & retailer regarding status of current orders and any open topics.▪ Onboarded new joiners in the Customer Service department that involved delivering training sessions on work best practices.▪ Mentored an Apprentice as part of her 6-month programme ensuring she achieved her learning and development goals.

Switzerland

▪ Managed over 30 accounts in the Americas region which accounted for c. 50% of all Americas Travel Retail revenues.▪ Ensured purchase orders were processed in a timely & accurate manner in SAP by reviewing PO data and key terms.▪ Coordinated with the Logistics and Operations departments to ensure that deliveries to retailers were met according to the requested delivery dates.▪ Ensured product allocation for retailer’s orders were fulfilled by collaborating with the Supply & Inventory department.▪ Worked closely with the Sales team and built meaningful relationships with retailers that enabled us to better understand their needs, ensuring continuous improvement in customer service satisfaction.▪ While working in this position I did a 6-month assignment (July-Dec 2020) in the Indirect Procurement department in which I was part of the Sustainability programme for a store construction in APAC market for brand La Mer. I worked with different construction suppliers to understand their capability of meeting our sustainability requirements. This role involved both managing and analysing requests for quotations (RFQ) for different store construction materials in the APAC region.

Mexico City Area, Mexico

▪ Imported luxury branded clothing & merchandise from North America, Europe, and Asia into Mexico.▪ Processed all the necessary permits and certifications prior to the arrival of goods at Mexican Customs to avoid any delays.▪ Prepared meeting agendas and presented to the Purchasing department regarding updates on orders placed with company suppliers.▪ Point of contact for the suppliers to follow up on orders & deliveries.▪ Extensive knowledge of INCOTERMS and freight conditions.

Dublin, Ireland

▪ Worked for 3 months while studying English in Ireland.▪ Processed all the Export Documents of multinational clients in the Republic of Ireland.▪ Held daily meetings with the Director to discuss any updates, such as future customer contracts and current deadlines.▪ Worked in an International team, comprising of European, Asian, Latin American nationals.

Monterrey Area, Mexico

▪ Negotiated with clients on various new products entering the market and their respective pricing policies.▪ Exceeded my sales target every quarter in the two years with sales approximating to 250,000 USD per month.▪ Point of contact for over 30 clients across Mexico and Texas.▪ Reviewed purchase orders with the Customer Service department, monitored inventory levels and customer’s credit status before granting the customers’ orders.

Monterrey Area, Mexico

▪ Monitored all shipments for the different retailers from warehouse to the destination in Mexico.▪ Ensured adequate levels of inventory were present both for current and prospective sales orders through regular stock monitoring.▪ Using SAP, I reported the transfer of materials between internal warehouses including any positive/ negative adjustments required to the underlying inventories.

Monterrey Area, Mexico

▪ Part of the Key Account team which handled the refrigeration and air conditioning supplies for one of the largest chains of convenience stores in Mexico.▪ Captured sales orders and managed relationships ensuring customer satisfaction.▪ Monitored my customer portfolio regularly ensuring that there was an efficient credit control structure in place.▪ Managed quotes and estimate delivery times for the key customer regarding new products

Ba Degree In International Relations Majoring In External Commerce And Customs, International Business

Logistics And Supply Chain Management Foundation Diploma, Logistics, Materials, And Supply Chain Management

“Supply/Value chain plan for an Indigenous Irish Company – Jump Juice Bars”