Head Of Enterprise Customer Success, Us West
Current• Build and manage relationships with senior executives at customer organizations to drive program governance, build customer advocacy and generate program success stories• Grow, coach, and lead a team of customer success consultants to build and mature our customers’ Experience Management programs• Assume revenue responsibility for a fast-growing region; define and execute the team’s strategy for maturing and expanding a portfolio of customer accounts• Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale global service offerings, mature our platform, fine-tune go-to-market motions, and improve the overall customer experience