• Build and manage relationships with senior executives at customer organizations to drive program governance, build customer advocacy and generate program success stories• Grow, coach, and lead a team of customer success consultants to build and mature our customers’ Experience Management programs• Assume revenue responsibility for a fast-growing region; define and execute the team’s strategy for maturing and expanding a portfolio of customer accounts• Work with cross-functional counterparts in Sales, Product Management, Engineering and Professional Services to evolve and scale global service offerings, mature our platform, fine-tune go-to-market motions, and improve the overall customer experience

• Lead worldwide program management for go to market team focusing on 20+ industries (media, manufacturing, healthcare, etc.), 5 customer segments (enterprise, small / medium business, etc.), 6 growth programs (innovation, migrations, etc.) • Drive strategic & operational projects to scale effectively in 40% YoY growth and enhance sales effectiveness• Incubate, own, and scale the Operations Manager role; managed team of Ops and Program Managers• Collaborate closely with Business Intelligence and Data Science teams to enable data-driven decision making

• Led strategic talent programs for 31,000 technologists, focusing on innovative campus partnerships to source talent, modernizing learning through artificial intelligence platforms and curated content, rapid reskilling initiatives, and fresh approaches to inspire continuous learning and collaboration• Led a post-merger supplier and procurement transformation enabled by Oracle Cloud ERP in 20 countries• Managed the design and deployment of a new Cloud sales and delivery approach for a $37 billion professional services firm to improve client experience and increase agility. Coordinated efforts for design thinking and innovative technologies. Integrated efforts to transform the talent model and establish Cloud delivery centers. Effectively led a matrixed, multi-tiered team of 150+ resources to deliver against tight timelines and competing priorities• Selected to serve on the CEO’s Manager Advisory Council and led a special project on the Future of Selling• Developed and launched a set of standardized and scalable program management and deployment methodologies to accelerate the multi-year roll-out of a global business and technology transformation to 50+ countries• Managed global end-to-end process design for $60 billion technology industry client. Led the creation of 230+ industry standard process flows, facilitated 100+ process design and readout sessions with 300+ global stakeholders and subject matter advisors, highlighted 50+ technology applications, and surfaced 200+ system change impacts. Set the foundation of success for an enterprise-wide business process transformation• Led a diverse team of 100+ stakeholders through an accelerated Global Design phase and ongoing Global Design Council in a business and technology transformation for a $47 billion networ‌king technology company, drove cross-functional design decisions across Order Management, Supply Chain, and Finance• Received top 5% performance rating and 20+ performance achievement awards

• Developed a comprehensive, results-based 5-year strategy to drive aggressive but sustainable growth• Established long term strategic partnerships with the Government of Nepal, Embassies, UNICEF and other non-profit organizations• Managed human resources including recruiting, staff coordination, performance management and training• Standardized operations, created technology strategy, designed structured and efficient reports and databases

• Performed key financial and strategic analysis for debt and equity issuances, management and investor presentations, business development pitches, and competitive landscape updates for clients in technology and consumer & retail industries• Developed an Equity Commitment Committee memorandum for a $1.89 billion initial public offering in the media & telecom industry• Conducted due diligence on a $900 million buy-side acquisition to assess potential financial and tax risks• Supported relationship management with client CEO and CFO for a healthcare sell-side merger & acquisition transaction

• Led a cross-functional team at a $60 billion global high tech manufacturer, resulting in the first successful launch of a cutting-edge compliance product• Analyzed and evaluated a complex $1.2 billion warranty accrual process, created the framework for a standardized, risk-reduced system to accurately forecast and account for warranty liabilities• Conducted multiple large scale business requirements gathering workshops in Asia and Europe with client management and global executives in the high tech industry• Researched, analyzed, and documented detailed financial reporting legal requirements and tax laws for 30+ countries to reduce the client's exposure to $2+ million in penalties• Owned the Oracle Accounts Payable module in a process improvement initiative for a $3.2 billion diversified manufacturer; led pilot implementation of Sabrix tax system and successfully met accelerated timeline• Executed performance management benchmarking study and financial analysis for non-profit organization to reach 2010 growth target of serving 10,000 children• Coordinated 23 pro bono consulting projects and 13 workshops for 60+ non-profit organizations; led efforts for project sourcing, scoping, staffing, and planning for 220+ volunteers over 2 years• Received top 5% rating for performance in client service, firm initiatives, and community involvement; received 5 performance achievement awards over 3 years

• Synchronized and synthesized large amounts of client, pipeline, and market data for South Texas, the fastest growing market in the region, to identify areas of growth and target candidates for products• Organized and managed data inputs for analysis of client financial statements and accounts for internal rating processes to derive credit decisions for 10+ clients