Collaborated with DORIS Research to conquer workplace utilization problems for PU's data departmentDealt with qualitative and quantitative data to boost workplace utilization efficiency and workplace well-being• Conducted usability testing, interviews, and surveys to collect raw data• Familiar with brainstorming sessions, design thinking processes, and Agile methodologies

** The Union Club Hotel at Purdue University, Autograph CollectionCollected and washed various types of hotel linen and guaranteed sufficient linen suppliesCleaned guest rooms and made it to the number of rooms the manager requiredComposed analytical & problem-solving reports to enhance housekeeping employees’ efficiency and well-being

Assisted in conducting an academic forum of participants from five universities and groupsCollated and managed employees' financial invoices from business meals & trips to support financial accountingOffered business-related and hospitality services to visitors weekly on average and assisted in inter-company communications

** Outstanding InternContracted and operated domestic and international travel lines and maintained customer relationsCustomized and implemented individual and corporate travel products according to customers’ needsConducted comprehensive research on study travel projects, completed price quotations, and prepared for competitive bidding

** Park Hyatt ChangbaishanRotated in various Food and Beverage positions and guaranteed high customer satisfactionAccomplished the comprehensive F&B learning plan under the supervision of a lead host