Nancy Riebe Email & Phone Number

Bedford Heights, Oh

Cleveland/Akron, Ohio Area

Independence, Ohio

 Support T-Mobile partner locations to help build sales and service culture. Provide coaching on delivering effective customer service with sales representatives and managers. Serve as a point of contact for questions or problems including customer issues/escalations. Review/provide results in weekly meetings and calls with each partner to continue growth and work on opportunities within each location. Support organizational sales and service strategies by developing tools and resources to ensure objectives are being met Ensure visual presentation of brand is executed to T-Mobile merchandising guidelines. Coordinate employee on-boarding  Provide communication and follow up with partners and store leaders regarding any updates related to T-Mobile. Review/analyze operations within each location pertaining to physical inventory, company audits.

Cleveland/Pittsburgh/Indianapolis

 Training and development of TPR retail store employees in the area of T-Mobile @Work throughout my region (Cleveland, Pittsburgh, & Toledo). Facilitate new hire training to cover all aspects of T-Mobile @Work procedures, expectations and current obstacles identified in the market. Provide coaching, feedback and support to store manager as well as to employees, assist with knowledge gaps and strategic planning to accomplish goals. Take lead in closing larger business deals that are not able to be closed in store. Collaborate with internal partners to identify knowledge and performance gaps in retail locations to ensure store visits are meaningful.  Facilitate weekly calls with Market Managers to build stronger partnership and access areas that need to be addressed in each market. Utilize CRM database (Salesforce.com) to capture and track sales leads, store participation and market trends.

Ohio/Kentucky

Managed Employee Discount Programs for Mid-Market, Government and Enterprise Accounts throughout my region (OH, KY, & Western PA). Focus on growing revenue by negotiating contracts.Responsible for selling and supporting Enterprise, Mid-Market, & Government accounts for the individual liable business to achieve metrics established for the business channel.Utilize solution based selling techniques to fully demonstrate the value of T-Mobile products and services.Manage marketing initiatives and participate in customer meetings and events to ensure successful execution with assigned accounts.Create awareness with cross organizations within T-Mobile to assist in driving traffic to other sales channels to grow the business further. Interact with various levels of upper and executive management within internal as well as external organizations. Assist customers with technical support of online ordering portals as well as billing escalations.

Independence Oh

Provided post-sales support through customer retention for Mid-Market and Enterprise accounts throughout my region (OH,PA,MI,KY,NJ,MD,VA,DC & WV). Assisting sales teams by up selling new features and rate plans to customers. Renewed 11,905 lines; secured $21 million in revenue in 2010 207% to plan. Renewed 10,252 lines; secured $19 million in revenue in 2011 142% to plan. Jan 2012-July 11 2012 renewed 11,618 lines; secured $20 million in revenue, 161% to plan for the year.

Independence Oh

Manage and oversee order and activation processing while ensuring accuracy and policy compliance. Supported sales teams through regular communications, training annd adherence to process and policies. Coordinated sales reports in support of the Great Lakes Region and National Account Managers productivity. Presented key customers with customized reports for Fortune 200 accounts.

Parma Oh

Responsible for providing wireless solutions to address customer needs. Assumed managment roles by opening/closing store. Helped maintain and boost the appearance of the store and its planogram.

Independence Oh

Supported the Regional Director and 7 National Account Managers in the Great Lakes Region. Responsible for providing senior leadership with accurate weekly sales forecasts and monthly sales reports. Organized special customer events, symposiums and entertainment. Responsible for travel arrangements for the Regional Direct and National Account Managers.

Beachwood Oh

Responsible for Customer Service Representative's cash drawers, overrides, schedules, customer escalations, mentoring and coaching as needed. Accountable for opening and closing store according to Sprint policies and procedures. Handled all customer service disputes, billing issues, and sold new cellular service. Facilitated training new employees on internal systems. Assisted technician with service of cellular phones, updating software, testing of phones, cycle count of current inventory.

Cleveland Oh

Responsible for all passengers on-board and to ensure their safety. Catered to passengers needs to meet their comfort. Responsible for maintaining and restocking all necessary emergency equipment on-board. Kept pilots updated on any occurrences and or situations that happened on-board.

Cleveland Oh

Responsbile for booking all reservations for Pfizer Pharmaceuticals. Responsible for advising customers of any polcies and procedures of booking the reservations that were made by their company. Also responsible for keeping clients up to date on on any cancellations, or updates on their travel arrangements.