*Optimization of Margin and Revenue from carriers’ wholesale and Retail voice and SMS business.*Liaise with Finance, Product Rate Analyst, and Management to ensure all internal process and procedures are adhered.*Ensure full adherence to pricing process, and proactively monitor traffic to highlight any gaps against targets, streaming, irregular traffic patterns.

*Responsible for growth of hubbing business of Voice and SMS from existing and new interconnections with global carriers.*Responsible for buying and selling of wholesale and retail VoIP Minutes, Local number service, International Toll Free service.*Optimization of Margin and Revenue from carriers’ wholesale and retail voice and SMS business.*Manage customers to ensure a timely payment of services and handle customer escalated assurance issues by working with all stakeholders.

*Initiate/leverage relationships and negotiate agreements on bilateral wholesale voice (VOIP) services Telecom operators or interconnects or POI globally.*Negotiate Costs and prices with telecom carriers for voice and SMS traffic.*Responsible for buying and selling of wholesale and retail VoIP Minutes, Local number service, International Toll Free service.*Responsible for new interconnections and getting them into routing as fast as possible for wholesales voice traffic -inbound.*Monitoring call flow and follow up with vendors in case in any quality issue.

*Responsible for growth of hubbing business from existing and new interconnections with global carriers.*Generate new leads and interconnect new leads into routing as fast as possible for wholesales voice traffic -inbound.*Grow the wholesale voice margin in agreed accounts or geographies. Manage costs per minute and margin per minute.*Ensure full adherence to pricing process, and proactively monitor traffic to highlight any gaps against targets, streaming, irregular traffic patterns.*Participating in International Telecom Fairs.*Responsible to resolve billing/collections related issues/queries in co-ordination with finance

*Formulate strategies and establish objectives accordingly along with company policies and regulation.*Responsible for growth of hubbing business from existing and new interconnections with global carriers.*Participate in International Telecom Fairs.*Closing sales all over the world by online communication and achieving a large targeted figure every month.*Develop new module design for internal CMS and follow up the implementation process.*Leading a large sales team along including foreign colleagues.*Maintain daily reports and monthly sales & projection reports by team members.*Conducting training session of new colleagues.

*Taking care of sales process of the company and customer relationship.*Fetching leads from various resources like Web Forum, FB etc and converting them into opportunities.*Retention of customers as well as getting new on board.*Providing support to customers via phone,chat & email.*Managing and Handling a team of 10 support staff.*Preparing and Maintaining Roaster, Reports, Attendance, Escalations sheets.*Updating database and FAQ’s as per changes and requirements.

*Responsible for BTS installation for BSNL 3G Project.*Managing and handling installation team of strength 50.*Commissioning of BTS and handing over to client after getting On-Air