Operation Executive
Current Handling freshdesk L1 tickets and end to end ticket monitoring. First level debugging for application related issue. Regular follow up with customers Follow up, updating the tickets & ensuring ticket closure with in definedSLA. Attending telephone calls and logging the incidents in ticketing tools. Video quality checking Sending daily/weekly screens hot and cloud movement reports to team. Data entry of various institute time tables. Institute health checkup(Before lecture capturing, Server and cameras networkconnectivity checking, Audio and video quality checking)