Nanda Kumar K P Email and Phone Number
Visionary ITES Management Professional with over 22 years of unmatched expertise in delivering transformative, client-focused business solutions within the IT-enabled services sector. Renowned for seamlessly integrating strategic vision with technical precision, I drive high-impact, large-scale projects that consistently achieve measurable outcomes. I specialize in mobilizing high-performing teams and executing initiatives that exceed client expectations, optimize operations, and generate sustainable ROI.~Key Highlights of My Expertise~🎯 Strategic Program & Portfolio Leadership: Skilled in end-to-end service delivery for complex portfolios, aligning technology with client goals to drive maximum value. My approach ensures efficient, timely, and flawless execution at every project phase.💼 Service Excellence: Renowned for enhancing service quality and strengthening client relationships. I lead with a client-first mindset, consistently surpassing expectations and boosting retention, with expertise spanning operations, people management, and account mining.📊 Operational Optimization & Financial Stewardship: Delivering projects within budget through strategic cost control and operational efficiency, from reconciliation setups to invoice processing, maintaining rigorous financial discipline without sacrificing quality.🚀 Innovative & Transformative Leadership: Leveraging advanced technologies and methodologies, I foster a culture of innovation, collaboration, and agility, setting industry standards and building lasting client partnerships.Connect to me at nandakumar_kp@yahoo.co.in
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Engagement Manager And Delivery ManagerTata Consultancy ServicesChennai, Tn, In -
Engagement Manager/ Delivery ManagerTata Consultancy Services May 2021 - PresentChennai, Tamil Nadu, IndiaIn my role as Engagement and Delivery Manager, I craft and implement strategic solutions that maximize project outcomes, elevate client satisfaction, and promote long-term account expansion. I expertly guide the entire engagement lifecycle from inception to completion, ensuring all deliverables align with client expectations. I lead a team of 18 associates in level 1 application monitoring for a prominent French bank and oversee KYC review services with a team of 20, ensuring strict compliance. By coordinating onshore, offshore, and nearshore resources, I guarantee seamless service delivery. I develop action plans to meet KPIs and drive risk mitigation, support revenue growth through new project engagements, and serve as the primary contact for senior stakeholders. My focus on process enhancement and automation consistently boosts operational efficiency and delivery excellence. Furthermore, my key achievements, includes initiating a successful application monitoring project, enhancing capacity and optimizing team utilization. I also designed the "New Joiner's Guide" for streamlined onboarding, now adopted by clients for their Level 2 and onshore teams.
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Business Manager - Commercial Banking And Capital Markets ClusterTata Consultancy Services May 2015 - Dec 2022Chennai, Tamil Nadu, IndiaAs a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.
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Analyst - Account Lead Growth Strategy TeamTata Consultancy Services Mar 2014 - May 2015Chennai, Tamil Nadu, IndiaAs a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.
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Manager / Team Leader - Global Reconciliations UtilityTata Consultancy Services Nov 2008 - Mar 2014Chennai, Tamil Nadu, IndiaAs a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.
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Team Member - Transition Management OfficeTata Consultancy Services Aug 2007 - Oct 2008Chennai, Tamil Nadu, IndiaAs a Transition Specialist, I executed seamless project transitions for major clients, including a leading American pharmacy chain, utilizing structured methodologies and facilitating knowledge transfer through training. I developed process dashboards and reports, ensuring clarity for senior leadership. My key highlights, includes launching an online training module for Knowledge Transfer Leads, enhancing training efficiency. I was also acknowledged for vital contributions during major transition projects for high-profile clients.
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Voice And Accent Coach - It And Reservations HelpdeskTata Consultancy Services Dec 2006 - Jul 2007Chennai, Tamil Nadu, IndiaI provided impactful call monitoring and feedback, equipping associates with enhanced communication and soft skills. My classroom training and performance evaluations drove notable improvements in team voice and accent proficiency.
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Voice & Accent Coach – It & Reservations HelpdeskTata Consultancy Services Dec 2006 - Jul 2007Chennai, Tamil Nadu, IndiaVoice & Accent Coach for projects with an American Home Improvement Supplies retailing company & Indian Multinational Hotels & Resorts company.
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Team Member - Trade Dimensions OperationsTata Consultancy Services Oct 2005 - Nov 2006Chennai, Tamil Nadu, IndiaIn this capacity, I handled B2B database maintenance and stepped into team leader responsibilities as needed, ensuring seamless operations and quality adherence. I was awarded “Star Performer” for exceptional performance and completion of a critical pilot project.
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Team Member - Customer PaymentsTata Consultancy Services Feb 2004 - Oct 2005Chennai, Tamil Nadu, IndiaIn this role, I processed customer payments, managed reconciliations, handled customer queries, and facilitated smooth onboarding for new associates through effective on-the-job training.
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Customer Support OfficerAllsec Technologies Jun 2002 - Jan 2004In this role, I conducted high-value B2B calls for data validation and trend analysis, maintaining database integrity for a U.S.-based client. Additionally, I trained new associates, ensuring adherence to stringent quality standards and efficient onboarding processes.
Nanda Kumar K P Education Details
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Mathematics -
Human Resources Development -
E R Higher Secondary School, TrichyMathematics And Computer Science -
St. Johns Vestry Anglo Indian Higher Secondary SchoolAnglo Indian Board Secondary School Leaving Certificate Exam
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Aurobindo Public School
Frequently Asked Questions about Nanda Kumar K P
What company does Nanda Kumar K P work for?
Nanda Kumar K P works for Tata Consultancy Services
What is Nanda Kumar K P's role at the current company?
Nanda Kumar K P's current role is Engagement Manager and Delivery Manager.
What schools did Nanda Kumar K P attend?
Nanda Kumar K P attended University Of Madras, University Of Cambridge, E R Higher Secondary School, Trichy, St. Johns Vestry Anglo Indian Higher Secondary School, Aurobindo Public School.
Who are Nanda Kumar K P's colleagues?
Nanda Kumar K P's colleagues are Ashish Jain, Naziyabanu N, Venkat Kandi, Kailasnath P K, Lakshmi Vanama, Shreya Muralidhar, Srikanth Verma.
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Nanda Kumar K P
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