Nanda Kumar K P Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

In my role as Engagement and Delivery Manager, I craft and implement strategic solutions that maximize project outcomes, elevate client satisfaction, and promote long-term account expansion. I expertly guide the entire engagement lifecycle from inception to completion, ensuring all deliverables align with client expectations. I lead a team of 18 associates in level 1 application monitoring for a prominent French bank and oversee KYC review services with a team of 20, ensuring strict compliance. By coordinating onshore, offshore, and nearshore resources, I guarantee seamless service delivery. I develop action plans to meet KPIs and drive risk mitigation, support revenue growth through new project engagements, and serve as the primary contact for senior stakeholders. My focus on process enhancement and automation consistently boosts operational efficiency and delivery excellence. Furthermore, my key achievements, includes initiating a successful application monitoring project, enhancing capacity and optimizing team utilization. I also designed the "New Joiner's Guide" for streamlined onboarding, now adopted by clients for their Level 2 and onshore teams.

Chennai, Tamil Nadu, India

As a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.

Chennai, Tamil Nadu, India

As a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.

Chennai, Tamil Nadu, India

As a Business Manager, I provided strategic governance and reporting support to the Nodal/Cluster Head, enabling the successful realization of cluster-wide objectives. I prepared consolidated insights for executive meetings, tracked progress, and organized performance reviews with key account leaders. My responsibilities included spearheading hiring and onboarding processes and delivering clear, insightful weekly reports to senior leadership. My collaborative approach with internal teams fostered synergies that advanced the cluster’s goals and operational success.My key highlights, includes the following, graduation from the prestigious "INSPIRE" and "Emerging Leaders Program." I also co-developed the "VERVE" framework to groom future middle management leaders. Moreover, I designed a visual dashboard for the Capital Markets Cluster, praised across BFSI BPS and replicated for broader use.

Chennai, Tamil Nadu, India

As a Transition Specialist, I executed seamless project transitions for major clients, including a leading American pharmacy chain, utilizing structured methodologies and facilitating knowledge transfer through training. I developed process dashboards and reports, ensuring clarity for senior leadership. My key highlights, includes launching an online training module for Knowledge Transfer Leads, enhancing training efficiency. I was also acknowledged for vital contributions during major transition projects for high-profile clients.

Chennai, Tamil Nadu, India

I provided impactful call monitoring and feedback, equipping associates with enhanced communication and soft skills. My classroom training and performance evaluations drove notable improvements in team voice and accent proficiency.

Chennai, Tamil Nadu, India

Voice & Accent Coach for projects with an American Home Improvement Supplies retailing company & Indian Multinational Hotels & Resorts company.

Chennai, Tamil Nadu, India

In this capacity, I handled B2B database maintenance and stepped into team leader responsibilities as needed, ensuring seamless operations and quality adherence. I was awarded “Star Performer” for exceptional performance and completion of a critical pilot project.

Chennai, Tamil Nadu, India

In this role, I processed customer payments, managed reconciliations, handled customer queries, and facilitated smooth onboarding for new associates through effective on-the-job training.

In this role, I conducted high-value B2B calls for data validation and trend analysis, maintaining database integrity for a U.S.-based client. Additionally, I trained new associates, ensuring adherence to stringent quality standards and efficient onboarding processes.

B Sc, Mathematics

Activities and Societies: Was part of the NCC - Artillery Wing & the Rotaract Club.

Cambridge Career Award, Human Resources Development

Higher Secondary School Leaving Certificate, Mathematics And Computer Science

Anglo Indian Board Secondary School Leaving Certificate Exam

Education record