- Implemented PTOS-M system and ensured that the system was implemented correctly.- Participated in system development life cycle from requirements analysis through system implementation.- Configured and executed PTOS-M system software changes.- Inspected changes before users performed user acceptance testing.- Provided 2nd and 3rd-level technical support and troubleshooting to PTOS-M users using Oracle.- Monitored and tested PTOS-M performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.- Created documentation for the system and tested the system to ensure that it is working correctly

- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.- Monitored systems in operation and quickly troubleshot errors.- Suggested software and hardware modifications to reduce lag time and improve overall speed.- Provided STID support to STID users in 24/7 uptime environment, often working double shifts to accommodatetime zones.- Improved overall user experience through support, training, troubleshooting, improvements and communicationof system changes.

- Worked with clients to gather and define requirements, establish scopes and manage project milestones.- Designed website layouts, templates, and unique branded looks.- Applied knowledge of production to create high-quality designs

- Completed in-depth product design tests using updated software tools.- Completed final touches for projects before rollout.- Developed creative design for print materials, banners, and signs.

- Designed creative digital displays used in online advertising for local businesses.- Researched trends and projected industry changes to capitalize on emerging opportunities.- Used Adobe XD and Adobe Photoshop to develop product mockups and prototype designs.

- Designed and implemented website from initial concept, site architecture, and wireframes to finished deliverable.- Converted design assets into component-based HTML, CSS and JavaScript.- Designed responsive, mobile-first websites from design concepts.

As a creative staff, I'm responsible for everything that needs creative thinking such as designing posts for social media and taking pictures of every event

- Answered and directed telephone calls to correct staff members.- Diagnosed and executed resolution for network and server issues.- Monitored network hardware operations to evaluate proper configuration.- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.- Set up hardware and software in optimal configurations to meet network performance requirements.