Nandakumar Jothilingam Email & Phone Number

Experienced Program and Process Management Professional with over 20 years in IT, including 14+ years in Software Quality Management. Expertise also spans 2 years in Continuity Management, 2 years in Operational Excellence, and 2 years in Robotic Process Automation. Contributions include ISO 9001 Certifications, CMMI SCAMPI A & B assessments, SOC2 Compliance Audits, ISO surveillance audits, customer audits, and internal quality audits. Conducted approximately 1500 man-days of process reviews, with additional experience in team management, project facilitation, Lean initiatives, organizational process improvement, and training.Proactive, results-driven professional with a customer-centric mindset, skilled at using comprehensive studies and data analysis to develop mutually beneficial business solutions. Experienced in designing, implementing, and managing global transformation programs, specializing in automation and robotics technologies, service management processes, and system integration tools.Consistently align initiatives with organizational goals, emphasizing standardization, industrialization, operational efficiency, and people excellence. Demonstrated ability to lead cross-functional and cross-cultural teams in dynamic, virtual settings. Strong communicator, proficient in building robust client relationships and delivering compelling presentations. Eager learner with a keen eye for detail and a dedication to excellence.