Nandhakumar S Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

 Coordinates Customer Walk-in Branch Explain Product Details to Customer and Suggest Scheme based on need Analysis Conduct Self Gold Valuation and inform Gold Loan Amount Manage External Gold Valuation Process i.e Testing gold ornaments and detected spurious low quality and purity of Gold Interacting with valuator making Sure that the process is followed Responsible for verify Customer KYC Documents & Operation of Gold loan Update valuation details in System i.e Gold Portal and Loan Pledge System Ensure Loan Processing Completed within Stipulated TAT Responsible for accounts administration matter in Branch Responsible for cash handling in Branch with customer Follow up with delinquent Customer and Ensure that Customer doesn’t Cross 30 DPD Bucket Follow up with Customer for Timely interest Collection Gold loan File Disbursal in System Preparing Position book of Gold loan daily basic. & send Report to the higher authorities. Include in various marketing Activities for the growth and Business development of branch Support for Lead Conversation Responsible Maintenance of important Registers & Daily Reports Customer Support/ Service as Required.

Chennai, Tamil Nadu, India

• The Primary task of the Quality Analyst Call monitoring and providing actionable insight. • Conducting weekly CQ session with the Agent helps to improve their performance in Quality Checking/Analyst Making feedback of the Calls to Notify the Agent about their Mistake • Generating daily wise quality score report , Feedback Report,Updating MIS Excel reports Send to the manager

Bachelor Of Computer Applications -Bca, Accounting And Computer Science, First Class 70%

12 Std, Computer Science, 60%

4Th Std To 10Th Std, 80%

L.K.G Std To 3Rd Std