Drove comprehensive client support across multiple communication channels (calls, chats, email), encompassing initial contact, needs assessment, feasibility analysis, solution design, evaluation, training, and final handover. Collaborated effectively with diverse stakeholders, management, and development teams to deliver tailored solutions aligning with organizational needs. Conducted thorough product and solution training sessions and managed client onboarding processes to ensure seamless integration and user adoption. Proactively managed customer satisfaction, addressing concerns and aligning expectations to enhance client happiness. Conducted online webinars to engage new prospects and consistently met Service Level Agreements (SLAs) through efficient ticket management. Spearheaded innovative strategies to enhance both client support and product offerings.

Represented Guardian Link at major events like WBSE in Singapore 2022, showcasing expertise in business growth and development. Played a pivotal role in strategic initiatives, contributing to cross-functional teams and leading Key Account Plans with a focus on teamwork and professionalism. Proactively identified and addressed client requirements, demonstrating product features tailored to customer needs. Cultivated enduring client relationships and maintained meticulous records of sales, appointments, and issue resolutions. Enhanced sales conversion rates and operational efficiency through effective account planning, forecasting, and pipeline management.

Proficient in managing the complete sales cycle, including cold calling and successfully closing deals. Skilled in assessing student needs and aligning them with appropriate course offerings.Dedicated to building trust, establishing strong relationships, and maintaining ongoing communication with customers. Implemented effective CRM strategies to boost sales, refine sales forecasts, and strengthen account management for both prospective and existing clients.

Experienced in driving new business development through proactive prospecting, qualifying leads, and executing product sales cycles from initiation to closure. Proficient in conducting comprehensive market research and strategizing with intern teams to generate valuable leads and insights. Collaboratively organizing and aligning with senior executives to pioneer new business trends and expand service offerings through strategic distribution channels. Skilled in engaging with prospective clients to cultivate relationships and drive business growth. Contributed to the Discover School Superb League project, leveraging insights to enhance lead generation efforts. Adept at organizing impactful business campaigns and executing targeted marketing strategies to achieve organizational objectives.