Assisting business and consumer customers with their accounts. Dealing with customer complaints and queries regarding their accounts.Handling and processing faults relating to Landlines, ADSL, and Fiber lines.Logging disputes and resolved disputes.Investigating the suspensions of the accounts and disconnection of lines.Dealing with cancellations of the accounts.

Migrating fixed lines to wireless.Issuing orders for fixed lines to be migrated. Informing customers about the procedures for installation and migration of new landlines via the phone or email. Making sure that the address of the customer is reflected before the migration took place.Double checking the duplicates before processing new order on the system. Verifying customers address make sure the address does have a longitude and latitudes before migration.Doing follow ups via the phone and email.Activations of wireless lines apon request of technicians.

Liaising with internal and external to resolve queries. Escalation of queries, complaints and transfer to relevant departments. Analyzing and interpreting data on the available system to resolve customers queries.Investigating and responding to defined range of customer queries.

Receiving new application forms from different unions and capture to the system.Confirming received of application forms with clients via email or telephonically.Filling documents/application forms.Scanning of documents. Photocopying and Binding documents. Printing documents. Collecting and sort of documents.

Taking oncoming calls.Transferring calls to relevant departments. Filling documents. Scanning of documents.Buying office stock. Managing boardrooms and scheduling meetingsDealing with courier services and doing all general administrative.General office duties (filling, scanning).

Processing all new business transactions for all departments (Unit Trust; Life Products and Offshore Products).Processing Redemptions; Top-ups; Switches and Amendments. Processing all lump sum or debit order investments.Ensuring all task received necessary attention and captured before cut offs.Handling all internal and external queries.Providing assistant to other internal departments. Liaising with brokers. Confirming received of all transactions with clients and brokers via the email or telephonically.