Managing 4 team leaders 2. Managing 40 call centre consultants &; under the four team leaders3. Engage team members, individualy and collectively, in identifying and planning performance improvements4. Observe staff daily. Walk through each work area and monitor work being undertaken, e.g calls, and face to face interactions.5. Provide & in the moment&; coaching and feedback to team members, divisional manager, peers, and direct reports.6. Utilise the communication centre… Show more Managing 4 team leaders 2. Managing 40 call centre consultants &; under the four team leaders3. Engage team members, individualy and collectively, in identifying and planning performance improvements4. Observe staff daily. Walk through each work area and monitor work being undertaken, e.g calls, and face to face interactions.5. Provide & in the moment&; coaching and feedback to team members, divisional manager, peers, and direct reports.6. Utilise the communication centre processes to ensure uinterrupted effective and efficient delivery of service, track service level, report variances, manage attendance7. Work with other call centre managers, resource planning and divisional managers to develop effective resource management processes and procedures8. Dealing with complex and elevated queries9. Monitor atleast 5 customer interactions and action accordingly10. Recruiting of call centre staff11. Meeting with other department to maintain service level agreements12. Performance management13. Annual business plans. Show less