Subhajit Nandi Email & Phone Number

Kolkata, West Bengal, India

Kolkata, West Bengal, India

1. Devising method to ensure availability of adequate infrastructure and hygiene at service centres by Developing operational excellence by implementation of Customer Service Process and Policies and resolve gaps in customer service (impacting Customer Satisfaction, TAT, Service Cost, Repair Quality) in Kitchen App Product(Chimney,Hob,Refrigerator, Microwave Oven, Cooking Range,Dishwasher,Washing Machine)2. Providing timely resolution for customer escalation & analysing RCA of customer service performance parameter (TAT,CSAT,CSI,REVENUE,VOC,Warranty Cost) & keep it in control.3. Ensuring Smooth return Process of DOA,Defective Parts from Service Partners, Warehouse Damage stock reconciliation & Distributor defective resolution as per policy standard.4. Ensuring spare part availability at service centre as per consumption & shared MSL data. Crosschecking the same weekly basis to deliver a perfect after sales service within TAT.5. Conducting Technical training for Field engineers & Monthly meeting with CCO to clarify their issues and keeping them highly motivated to get best KPI performance consistently.6. Execution of Operational Audit at service centre, making a documentation of findings & taking appropriate action to recover the compliance & ensure strict adherence to policy.7. Planning Quality Assurance Program, including on-site evaluations, Dealer & Distributor visit and make sure that dealer stock issues are handled properly within time limit as per SLA.

Siliguri, West Bengal, India

1. Managing & Handling daily Service execution of more than 15 Authorized Service Partners of a specified Territory (West Bengal), ensuring all service related activities on consumer durable products (LED, Washing Machine, Refrigerator, AC, Home Theatre etc.) are performed with customer satisfaction.2. Monitoring availability of service network at potential business locations & appointing new Service partners as per requirement & keeping service network reliable to each consumer.3. Ensuring spare part availability at service centre as per consumption & shared MSL data. Crosschecking the same weekly basis to deliver a perfect after sales service within TAT.4. Conducting Technical training for Field engineers & Monthly meeting with CCO to clarify their issues and keeping them highly motivated to get best KPI performance consistently.5. Execution of Operational Audit at service centre, making a documentation of findings & taking appropriate action to recover the compliance & ensure strict adherence to policy.6. Analysing Service Expenses & Revenue growth monthly basis. Planning to achieve the Target (AMC & Spare) and control Warranty Cost.7. Planning Quality Assurance Program, including on-site evaluations, Dealer & Distributor visit and make sure that dealer stock issues are handled properly within time limit as per SLA.

Kolkata Area, India

1. Responsible for setting up & running after sales service operation of consumer durable products (Printer, Camera, Scanner Projector etc.) through 16 Authorized Service Centres over West Bengal territory with efficient way maintaining KPI & Customer Satisfaction.2. Perfect execution of service delivery by managing service partners & walk-in centres.3. Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits.4. Comply with company policies & Providing high quality, up-to-date documentation for all service arrangement. Taking corrective action when inadequate performance is suspected.5. Overseeing the daily execution of service , anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction with strong ability to research problems & resolving customer complaints.6. Recruiting & managing AMC contract, Motivating the capable service partners & making training arrangement (Product & CRM) for field engineers & Coordinators by keeping them highly motivated to get best performance.7. Maximizing operational performance by constantly measuring 7 Key Performance Indicators (KPI’s), providing and requesting resources and advice, issuing advisories , identifying trends, and applying new techniques.8. Plan & achieve Area's revenue growth plans. Regularly monitor results and address issues and concerns that impede positive results.9. Diagnose and resolve sales and service issues with a high level of importance to meet the sales target monthly & assisting sales team in identifying new revenue opportunities.10. Develop new strategic planning & implement the ideas by consulting with higher management to get best & flexible output in service operation as well as reach the revenue.

Kolkata

1. Coordinating client service requests through a Team of 20 Field Engineers at various client.2. Providing operational guidance ensuring all maintenance request to get closed within TAT & Escalate the severe issues to supervisor.3. Ensuring optimal functioning of BMS system. Monitoring operations of all installed devices.4. Operating and maintaining Honeywell Building Management System (BMS) for proper function and monitors against approved benchmarks that includes; ACS(Access control System),LTS(Laptop Tracking System),HVAC, Fire Security Alarm, Fire Suppression etc.5. Performing routine checks and upgrades software as provided by the Manufacturer to ensure optimal functioning of the BMS system.6. Monitoring and verifying operation of all BMS field devices.7. Troubleshooting of BMS SQL system faults and develops repair solutions.8. Adjusts BMS settings and parameters to meet changing conditions, i.e., Load, Environmental, Customer needs, etc.9. Coordinating logged calls with Field Engineers for Inspection, maintenance, and repairing of installed devices.10. Record of maintenance data and generates reports as needed.11. Providing technical/operational guidance to ensure compliance with the PWS while delivering results.12. Evaluating all maintenance request forms, sets priorities, and process work assignments.13. Preparing documentation for all malfunctions, repairs, maintenance, or changes to systems and/or equipment.14. Providing reports on all life safety, quality, and maintenance issues.

Bachelor Of Technology - Btech, Electrical Engineering, 7.77

Activities and Societies:  Member-Organizing Committee of Skit during TIG 2k12  Member-Organizing Committee of Overnight Programming.

High School, Higher Secondary (Science), A

High School, Secondary Education(10Th Standard), A