Nandi K. Allman Email and Phone Number
Customer-Centric B2B SaaS Product Manager | Empowering UX with Client Insights & Pain-Point Solutions at
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Nandi K. Allman's Location
Jacksonville, Florida, United States, United States
About Nandi K. Allman
Dedicated B2B SaaS Product Manager with a unique blend of over 5 years in product management, coupled with a strong client-facing background in technical support and customer success. Recognized for effectively translating customer feedback into actionable product roadmaps and delivering market-fit solutions that delight end-users.My passion lies in the art and science of product management. I thrive on identifying market opportunities, conducting in-depth market research, and using data-driven insights to make informed decisions that shape the direction of our products. I firmly believe in striking the perfect balance between technical feasibility, user needs, and business objectives to deliver features and enhancements that drive success.Industry Passions:Cybersecurity: My recent journey has led me to develop a deep passion for cybersecurity. I am committed to integrating superior security standards into product design and driving innovation in this critical domain.Education Technology: Additionally, I have a strong interest in education technology, recognizing its potential to transform the way we learn and teach. I'm eager to contribute to advancements in this field and explore opportunities for positive change.Eager to connect with professionals in the SaaS, cybersecurity, education technology, and customer success domains to collaborate on exciting projects, share insights, and collectively drive product innovation.Key Strengths:Proven Track Record: Throughout my career, I've embraced the ever-changing landscape of business and customer needs, consistently exceeding expectations. My track record in strategic platform product management speaks for itself, resulting in accelerated growth and elevated client satisfaction.Full Product Lifecycle Management: I excel at managing all phases of the Software Development Lifecycle (SDLC), ensuring seamless coordination and the successful delivery of outstanding products.User-Centric Approach: My dedication to enhancing the user experience is unwavering. I believe that great products are those that not only solve problems but also elevate user experiences.Skills: Product Management, SaaS Product Development, Client Relationship Management, Technical, Support & Troubleshooting, Agile & Scrum, Customer Success Strategies, Product Strategy &, Roadmapping, Feedback-driven Iteration, User Experience, User Research
Nandi K. Allman's Current Company Details
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Customer-Centric B2B SaaS Product Manager | Empowering UX with Client Insights & Pain-Point Solutions
Nandi K. Allman Work Experience Details
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Lead Product ManagerLetterhead Nov 2024 - PresentMiami, Fl, Us
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Product ManagerLetterhead Jan 2024 - Nov 2024Miami, Fl, Us
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Tribaja MemberTribaja.Co Aug 2023 - PresentPhiladelphia , Pennsylvania , Us -
FounderBlack Friends Dinner Dec 2018 - PresentBlack Friends Dinner is a podcast where guests navigate what it means to value Black lives in a world that doesn't. This pro-Black podcast happens over soul food and drink made with love by Nandi Kayyy, resident Black Non-Binary Bae. Smashing the rules of "appropriate dinner-time conversation", BFD is education and information. -
Product ManagerEncyclopaedia Britannica Sep 2023 - Jan 2024Chicago, Illinois, UsCurriculum Integration & Content Prioritization: Collaborate with educators, instructional designers, and subject matter experts to determine essential educational content and prioritize features in the digital product backlog to ensure alignment with curriculum goals and learning objectives.Stakeholder Collaboration: Engage with cross-functional teams, including developers, designers, marketing, and customer support, to communicate product vision, gather feedback, and ensure that the developed solutions meet both user needs and business objectives.Continuous Product Improvement: Analyze user feedback, metrics, and performance data to identify areas for product enhancement. Regularly review and adjust the product roadmap to reflect the evolving needs of the education sector and the company's strategic objectives.Quality Assurance & Release Management: Work closely with the QA team to ensure that the educational tools and platforms meet quality standards. Oversee product releases, ensuring that new features are communicated effectively to end-users and that necessary training and support are provided. -
Member Board Of DirectorsThe Didi Delgado Experience, Llc Jul 2021 - Jan 2024#DoneForDiDi was born out of providing amplification to the necessary, valid stories of cash poor Black women and non-men. Many experts that are credentialed in poverty are far removed from living within the narrative of poverty. We assert that persons experiencing poverty are the best experts. Don’t know where you land on the privilege meter? No worries, #DoneForDiDi is a battle cry for action, now.
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Product Manager, NotificationsExpel Aug 2022 - Jul 2023Herndon, Virginia, Us★ In a collaborative effort with cross-functional teams, I had the privilege of prioritizing and delivering new products that addressed customer feedback and business requirements. Our goal was clear: create innovative solutions that would truly make a difference in people's lives.★ To start, I conducted thorough market research to identify the pain points of our customers. Armed with this valuable insight, I embarked on developing groundbreaking features for a leading SecOps provider.★ One of my proudest accomplishments was implementing a configurable and conditional notifications platform. By fine-tuning this system, we achieved a remarkable 26% decrease in new notification requests in Q4.★ But that was just the beginning. In Q1, we saw an astounding 300% increase in Open Actions roll-up subscriptions. How? We introduced a user-friendly UI enrollment tool that made it effortless for users to join. This not only attracted more subscribers but also solidified our reputation for user-centric solutions.★ As a leader, I spearheaded a highly successful customer migration initiative targeting high-value customers with an ARR of $6M. Through meticulous planning and execution, we ensured flawless transitions and significantly boosted customer satisfaction.★ In my role, I managed a notifications platform with a strong focus on configurability, APIs, and Webhooks. We prioritized diverse user requirements and seamless integration with external systems, empowering users to tailor their experience.★ Taking charge of product planning and roadmap development, I prioritized extensive configurability options and robust API capabilities. This elevated the platform's flexibility and scalability, keeping us ahead of evolving customer needs.★ Collaborating closely with cross-functional teams, I conducted comprehensive user research, gathered invaluable feedback, and ensured a user-centric design approach, impeccable documentation, and optimal platform performance. -
Bpm Book Club: Membership & Communications ChairBlack Product Managers Network Feb 2022 - Feb 2023San Francisco, UsBlack Product Managers is a community that provides career support to hundreds of underrepresented product managers. The BPM Book club is to gather members around the love of books and learning. -
Head Of Product & CommunitySindano Health™ Sep 2022 - Jan 2023 -
MenteeFirst Round Fast Track Aug 2022 - Nov 2022San Francisco, Ca, UsFast Track is a 90-day mentorship experience that pairs hundreds of tech leaders with high-potential operators. Mentees go through our powerful matching process to find the best Mentor for their career goals and maximize the Mentor's impact. -
Product ManagerAboveboard Apr 2022 - Aug 2022New York, New York, Us★ I had the incredible opportunity to lead a team of eight talented individuals through the exciting journey of the Software Development Lifecycle (SDLC). Together, we achieved remarkable success, releasing three major features every quarter. To foster collaboration and creativity, we embraced Agile and Scrum methodologies, constantly evolving our ideas throughout the product development process.★ I joined the company as the sixteenth employee and proudly became the first individual contributor (IC) Product Manager hire. Alongside my product responsibilities, I also took on the role of a passionate advocate for diversity, equity, and inclusion (DEI). I firmly believe in creating a workplace that celebrates and values every individual, and I made it my mission to champion DEI initiatives within the organization.★ One of my notable achievements was expanding the executive member base from 8,000 to an impressive 30,000. How did we accomplish this? By conducting user interviews, capturing user sentiments, and delivering valuable feedback as part of a platform redesign.★ In addition, I took charge of producing impactful and widely viewed videos for clients, partners, and the general public. These videos showcased our platform's value and garnered notable recognition, including a featured appearance on CheddarTV.★ Driving cost savings is always a priority, and I achieved annual savings of $45,000 by rolling out an internal announcement tool. This tool streamlined communication within the company, improving efficiency and reducing unnecessary expenses.★ While expanding the executive membership by 2,000, I also focused on driving product improvements to ensure that historically disenfranchised groups were well-represented within the AboveBoard Executive membership. -
Associate Product ManagerAboveboard Apr 2021 - Apr 2022New York, New York, Us
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Techincal Project ManagerHomer Nov 2020 - Mar 2021New York, New York, Us★ Picture this: I took charge of ensuring the successful completion of technical projects within the designated time and budget constraints. It was a balancing act that required careful scheduling, effective resource utilization, and strong leadership to guide the team towards success.★ To streamline the scheduling aspects, I implemented efficient communication workflows with the team and stakeholders. By fostering clear and open lines of communication, we were able to improve productivity and keep everyone aligned and on track. This approach proved instrumental in overcoming potential bottlenecks and keeping the projects on schedule.★ Monitoring short-term project plans and schedules was a critical part of my role. I meticulously tracked budgets across internal and external resources, ensuring that we stayed within our financial limits. Through diligent oversight and proactive resource management, we accomplished an impressive 60% of tasks during my tenure.★ By staying organized and focused, we were able to tackle complex technical projects while meeting the defined time and budget targets. It was a testament to the effectiveness of proper scheduling, resource utilization, and team leadership. -
Product ManagerGocontractor Jan 2020 - Aug 2020Dublin, Dublin 2, Ie★ Imagine being at the helm of the full lifecycle development of a mobile app and its features, from product prototyping to delivery, roll-out, and post-implementation support. That was my role, and I relished every moment of it.★ One of my standout achievements was driving a remarkable 130% increase in revenue growth in Q2 of 2020. How did we achieve this outstanding result? It all began with setting meticulous product requirements and leading the development of sprints for a new compliance feature. This feature proved to be a game-changer for the construction industry, benefiting 50,000 personnel who relied on it.★ Raising awareness is crucial when introducing new products, and I played a pivotal role in this process. I spearheaded a comprehensive training program that successfully educated and engaged 400,000 end-users on the newly developed compliance products.★ Ensuring the functionality, usability, and compliance of our products was paramount. To achieve this, I took charge of executing user acceptance testing (UAT). By rigorously validating the product's performance against user requirements, we were able to deliver a high-quality experience that surpassed expectations.★ As a Product Migration Lead for the North American region, I oversaw the smooth transition of data from the Initiafy system to the GoContractor platform. Managing 175 accounts, I ensured that the migration was seamless, minimizing disruption for our valued clients.★ Among my notable projects, I successfully managed the requirements for the execution of the NQTTCN website redesign project. By closely collaborating with stakeholders and aligning their needs with the development team, we delivered a revamped website that exceeded expectations.★ Additionally, I made significant contributions to the design and development of a compliance product. You can find more information about this project and its achievements here. -
Program ManagerGocontractor Jul 2019 - Jan 2020Dublin, Dublin 2, Ie★ Imagine leading a team to spearhead customer success programs, where our primary focus was ensuring seamless onboarding, proactive support, and continuous engagement to drive customer satisfaction, retention, and loyalty. It was an exhilarating experience that allowed us to make a real impact on our customers' journey.★ One of my key contributions was enhancing customer onboarding processes to increase product adoption and usage. By leading the end-to-end implementation of a project, we streamlined the onboarding experience for our customers. The results were remarkable: we mitigated customer onboarding time by an impressive 37% and drove a 12% reduction in implementation support queries within the first four weeks.★ In addition, I had the privilege of leading a dedicated team that delivered high-quality support to 175 customers, including both small-to-medium businesses (SMBs) and enterprise accounts. Despite the diverse range of clients we served, we were able to achieve an impressive 96% customer retention rate for three consecutive quarters. This was a testament to our commitment to building strong relationships, providing timely assistance, and ensuring our customers' ongoing success.★ By focusing on customer success, we fostered a culture of proactive engagement. We went beyond reactive support and took the initiative to anticipate and address our customers' needs. This approach allowed us to build long-lasting partnerships and establish trust with our clients.★ Being part of this journey was incredibly rewarding. I witnessed firsthand the positive impact we had on our customers' experience, helping them achieve their goals and drive their own success. The ability to ensure seamless onboarding, provide proactive support, and foster ongoing engagement played a crucial role in boosting customer satisfaction, retention, and loyalty.
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Project ManagerVisual Country Jun 2018 - Feb 2019New York, New York, Us★ Imagine being in a position where you are responsible for managing all project and account management aspects, from the initial planning stage to SOW creation, budgeting, and contract negotiation. That was my role, and it was an exhilarating experience that required attention to detail and strong organizational skills.★ One of my notable achievements was streamlining project management processes during the proposal phase. By implementing efficient workflows and optimizing communication channels, we were able to reduce production time by an impressive 15%. This improvement not only enhanced our efficiency but also allowed us to deliver projects more swiftly, meeting our clients' expectations and deadlines.★ In addition, I took the initiative to analyze qualitative contract data and identify areas for improvement. By leveraging this valuable insight, I updated statement of work (SOW) forms, which proved to be a game-changer in contract negotiation. As a result, we were able to reduce contract negotiation time by two weeks across all projects. This not only expedited the process but also enabled us to move forward with project implementation more efficiently.★ By implementing streamlined processes and leveraging data-driven insights, I was able to enhance project management efficiency and optimize contract negotiation. These improvements not only saved time and resources but also contributed to improved client satisfaction and strengthened relationships.★ Being entrusted with the responsibility of managing all project and account management aspects taught me the importance of effective planning, meticulous budgeting, and skillful contract negotiation. These experiences allowed me to hone my organizational and analytical skills, while also fostering a strong attention to detail. -
Enterprise Sales ExecutiveReserve May 2017 - May 2018New York, Ny, UsAs Enterprise Sales Executive I planned, launched, and managed the “Prospect Re-Engagement” marketing initiative.Selected achievements in this role include:► The campaign increased customer engagement by 20% and new business by 7%.► Led the team in managing inbound leads through the full sales cycle and decreased the cycle by 30 days.
Nandi K. Allman Education Details
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Cornell UniversityDiversity And Inclusion For Hr -
General AssemblyProduct Management
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General AssemblyUser Experience Design
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University Of North FloridaCommunications Management
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University Of North FloridaClassical Vocal Performance
Frequently Asked Questions about Nandi K. Allman
What company does Nandi K. Allman work for?
Nandi K. Allman works for Letterhead
What is Nandi K. Allman's role at the current company?
Nandi K. Allman's current role is Customer-Centric B2B SaaS Product Manager | Empowering UX with Client Insights & Pain-Point Solutions.
What schools did Nandi K. Allman attend?
Nandi K. Allman attended Cornell University, General Assembly, General Assembly, University Of North Florida, University Of North Florida.
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