-Managed inbound calls, chats, and emails to assist Indonesian customers with device insurance claims, ensuring accurate initial issue assessment and processing.-Coordinated the claim process by conducting preliminary checks, facilitating service center visits, and providing support throughout the claim lifecycle.-Created and maintained comprehensive reports on customer complaints, ensuring timely and accurate documentation and resolution tracking.-Supported Real-Time Monitoring (RTM) to oversee and enhance team performance, ensuring adherence to Service Level Agreements (SLAs) and operational efficiency.-Served as the Point of Contact (PIC) for data entry tasks, ensuring accurate and efficient handling of all relevant information.-Compiled and generated detailed reports on team performance daily Team Efficiency Metrics and SLA

• Performed outbound calls to customers to get feedback related to after sales service for Indonesia market.• Assist initial checking on customers issues before raising issues to technical support or service centre.• Responsible to build comprehensive report for the complaint raise by customer.• Performed monthly checking to third party service centre to ensure their understanding about troubleshooting and current issues.

• Guide tourists within a specific region, area, city or site. • Coordinate pre-arranged accommodation, transport and also local attraction.• Lead tour groups and advise to local interest point.

• Handling reservations and tickets for international and domestics flight for individual or groups.• Assisting customer enquiries related to reservation and ticketing via phone call and email.• Prepare daily report for reservations and tickets• Managing issue with ticket reservations