Handled a store (55,000 sq. ft.) as Store Business Manager from September 2017. Driving both the top line and bottom line sales in the store. Driving the Own brand products in the store. Driving the Omni business in the store in terms of all key KPI adherence. Ensuring operational best practices in store as per the SOP are adhered to by constant check and diligentinspection through self & cross audits. To consistently interact with support teams like B&M, Marketing, HR, MPR and Quality for the benefit of thestore and customers. To be responsible for Store P&L and exercise proactive control on all line items to drive store towardsprofitability Work with marketing team for marketing plan and catchment activity through media plans, leaflet distribution etc. To lead the FSMS (ISO: 22000) and OHSAS (18001:2007) program in the store. Consistently working alongside the Mall Management team to increase footfalls and improve the customerexperience. Planning optimal manpower, driving productivity and driving internal growth of employees through identifyingcapabilities and training. Inventory handling in terms of DOS, consistent inventory adherence and back room management. Driving Key categories for the FY through focus on displays, assortment, pricing and customer service. Driving the Net promoter Score of the store by identifying the pain areas and consistently improving thecustomer experience in the store. Addressing customer and employee grievances through RCA and preventing future occurrences. Analyzing trends in sales, inventory, customer service, productivity, attrition, customer buying pattern etc. todrive the key levers in the store.

Handled a store (55,000 sq. ft.) as Store Business Manager from September 2017. Driving both the top line and bottom line sales in the store. Driving the Own brand products in the store. Driving the Omni business in the store in terms of all key KPI adherence. Ensuring operational best practices in store as per the SOP are adhered to by constant check and diligentinspection through self & cross audits. To consistently interact with support teams like B&M, Marketing, HR, MPR and Quality for the benefit of thestore and customers. To be responsible for Store P&L and exercise proactive control on all line items to drive store towardsprofitability Work with marketing team for marketing plan and catchment activity through media plans, leaflet distribution etc. To lead the FSMS (ISO: 22000) and OHSAS (18001:2007) program in the store. Consistently working alongside the Mall Management team to increase footfalls and improve the customerexperience. Planning optimal manpower, driving productivity and driving internal growth of employees through identifyingcapabilities and training. Inventory handling in terms of DOS, consistent inventory adherence and back room management. Driving Key categories for the FY through focus on displays, assortment, pricing and customer service. Driving the Net promoter Score of the store by identifying the pain areas and consistently improving thecustomer experience in the store. Addressing customer and employee grievances through RCA and preventing future occurrences. Analyzing trends in sales, inventory, customer service, productivity, attrition, customer buying pattern etc. todrive the key levers in the store.

Reports to DGM.Challenges include;Overseeing the entire store operations as second in command of the store. P&L forecasting of the store as per the budget given and driving store team to be under the budget. Driving sales to achieve the top line by ensuring world class merchandising, POS , promo implementation, timely feedback to Buying team and man power planning.  Managing a team of 3 Managers, 11 Team leaders and 82 associates, in a store of 88,000 sq.ft area. Customer service and Checkouts management being a key role. Addressing the customer grievances and to ensure all the customers a delightful experience. Receiving and Ware house management to be overlooked upon. Inventory to be managed to give the least loss through tight controls over damages and shrink lines. Reviewing the marketing plan to increase footfalls and to increase the brand awareness. Having rigid cost controls in place. Ensuring the store VM is done on time and as per specification. Ensuring the Process is as per the guidelines and self- audits done for the same. Ensuring the manpower planning of store is as per the ideal requirement and to ensuring the team’s training and development through coaching for their further growth.

Responsible for the store operations as 2nd in charge of an 88,000 sqft hypermarket store. Core responsibility of leading a team of 4 managers, 11 team leaders and 75 team members. Responsible for sales, Year on year growth, shrinkage, people management, processes, training, retention andprofitability. Ensuring customer delight and best checkout services. Working towards the best displays as per planogram. Handling the loss prevention team and goods receiving team as well. P&L profitability to be ensured. Minimizing the losses – Analyzing the reports like daily posting report, SAV report, Dump analysis report tomaintain the damages, shrinkage and perishables dump under control. Maximizing the sales – Analyzing the reports like Sales league table, Inventory holding report, Sales trend andTop seller report and highlighting the stocks required to the buying team. Ensuring that the slow movinginventory is cleared with help of promos from buyers.

Reporting to Store Manager.Challenges include; Overseeing the entire store operations as second in command of the store. P&L forecasting of the store as per the budget given and driving store team to be under the budget. Driving sales to achieve the top line by ensuring world class merchandising, POS , promo implementation, timely feedback to Buying team and man power planning.  Managing a team of 7 Managers, 11 Team leaders and 120 associates. Customer service and Checkouts management being a key role. Addressing the customer grievances and to give all the customers a delightful experience. Receiving and Ware house management to be overlooked upon. Inventory to be managed to give the least loss through tight controls over damages and shrink lines. Reviewing the marketing plan to increase footfalls and to increase the brand awareness. Having rigid cost controls in place. Ensuring the store VM is done on time and as per specification. Ensuring the Process is as per the guidelines and self- audits done for the same. Ensuring the manpower planning of store is as per the ideal requirement and to ensuring the team’s training and development through coaching for their further growth. Minimizing the losses – Analyzing the reports like daily posting report, SAV report, Dump analysis report to maintain the damages, shrinkage and perishables dump under control. Maximizing the sales – Analyzing the reports like Sales league table, Inventory holding report, Sales trend and Top seller report and highlighting the stocks required to the buying team. Ensuring that the slow moving inventory is cleared with help of promos from buyers.

Service Manager – Fashion and Apparels Handled a team of 2 team leaders and 25 team members.  Handled the inventory of the fashion in terms of stock counts, EOSS and RTV Display as per the season and planogram with colour blocking and size blocking. Ensure VM of the department is as per the season and attractive. Ensure the team is trained and to look after their welfare. Sales, Merchandising, People and Process are the focus.Service Manager – Customer Service and Checkouts Managing a team of 50 cashiers, 40 outsourced staff and 5 Customer Service personnel.  Driven to provide the best customer service at Checkouts and Customer service desk to have customer delight. Scheduling the team members to have the ideal team members at all given time of the day. Handling customer issues, feedbacks and queries and providing the best solutions. Drive to increase the loyalty base of the brand. Responsible to keep track of reports and processes on daily basis. Responsible to maintain compliance for external audits. Played a key role in training and development programmes on Customer interaction and Customer Service. Responsible to control costs and minimise the shrinkage. Focusing on driving sales at point of sale. Service Manager - FMCG Food & General Merchandise Experience in handling multiple departments ( FMCG Food, FMCG Non-Food and Home & Furniture) Trained in HACCAP(Hazard Analysis Critical Control Point) in the store. Focus on main areas like Customer focus, People Management, Team management & development, Sales, Compliance in terms of processes and audits and Inventory management.