I have extensive experience in the Employee Benefits Insurance industry, specializing in applications such as Benefits Point and Sagitta. My expertise includes cash posting in Sagitta, conducting internal audits for team members, providing thorough root cause analysis for errors, and delivering training sessions to enhance their skills. I am adept at attending client calls, effectively raising queries to ensure clarity and accuracy.Moreover, I have developed and implemented streamlined procedures for various tasks, ensuring efficient operations within the team. I have a proven track record of preparing comprehensive performance reports to analyze individual and team performance, identifying areas for improvement and providing actionable recommendations.Currently, I successfully lead and manage a team of 15 members, fostering collaboration and driving results. I take pride in my ability to provide guidance, support, and mentorship to my team, enabling them to excel in their roles.Furthermore, I have expanded my knowledge base to include Property and Casualty insurance, actively utilizing Nexsure in my work. This additional expertise allows me to contribute to a wider range of insurance operations and further enhance my skill set.Feel free to connect with me to explore potential collaborations or to discuss opportunities in the insurance industry.