• Collaborated with over 5 clients, conducting need assessments and requirement gathering for tailored solutions, resulting in an 18% increase in client satisfaction• Optimized resource coordination by implementing constant prioritization strategies and refining workflows, delivering successful execution aligned with project goals• Drove stakeholder communication by utilizing reports, focus groups, and high-impact presentations with visual aids using Power BI, PowerPoint• Standardized and simplified the project reporting process by implementing templates,automated data entry, and a KPI dashboard, empowering data-driven decision-making

• Leveraged leadership skills to analyze process change solutions through stakeholder collaboration• Led discussions to reflect on proposed process changes and collaborated on new strategies to enhance customer experience• Researched and monitored industry trends to provide valuable insights and support business growth objectives • Analyzed current business reporting process and recommended modern visual management techniques such as reporting dashboard and Gantt chart to enhance real-time visibility • Monitored project timelines while working on 4 concurrent projects by managing competing priorities • Supported change management efforts during project implementation, ensuring stakeholder engagement and effective communication to facilitate the successful adoption of new processes and systems

• Created process maps to identify and analyzed improvement opportunities by collaborating with cross-functional teams and support embedding a culture of continuous improvement• Spearheaded high-impact presentation to senior leadership, resulting in a 95% acceptance rate for the implementation of an ideation process• Collaborated and cultivated positive relationships with internal and external stakeholders by participating in project meetings through effective teamwork• Produced actionable, informative, and functional roadmaps to meet project scope and requirements that aligned with organizational strategic goals • Applied strong planning skills to support the planning and coordination of numerous large-scale projects to meet project scope and requirements• Managed a range of issues related to business process change by applying strong issues management and facilitation skills

• Conducted research and collect data to support policy and development of green transportation programs and initiatives• Supported in the strategic planning for multi-modal transportation and active transportation initiatives• Facilitated the review of 8 active transportation programs across North America, analyzing best practices• Applied strong communication skills to participate in regular cross-functional meetings to address and identify obstacles and implement improvements toward project plans • Researched and analyzed the feasibility of various business options for the implementation of the E-scooter Pilot program and recommended a course of action • Led comprehensive policy reviews from 23 policies, resulting in identification of necessary by-laws required for the implementation of micro-mobility transportation modes

• Demonstrated exceptional interpersonal skills by engaging with over 150 customers a day in a friendly and helpful manner • Proficiently operated cash registers, accurately processing cash, and credit/debit card transactions, ensuring minimal discrepancies• Applied strong multitasking skills by efficiently managing customer flow, handling multiple transactions simultaneously, and promptly addressing customer needs• Quickly adapted to changing circumstances, such as adjusting to new POS systems or implementing new company policies• Collaborated with fellow team members to maintain a smooth workflow and resolve any operational challenges effectively• Developed strong problem-solving abilities by resolving customer complaints and finding solutions to issues such as incorrect pricing or product availability

• Handled cash functions which included, assigning registers, declaring voids and receipts, and reconciliation which increased efficiency in daily operations• Facilitated investigations for cash and fast lane by demonstrating analytical skills which decreased discrepancies by 22%• Supported training of over 15 employees to make their transition smoother and quicker by hosting regular training sessions, setting training goals, and establishing employee procedures• Assisted Supervisor with overseeing daily operations within an assigned area, including Fast Laneoperations• Fostered a collaborative and inclusive team environment, promoting teamwork, open communication, and mutual respect• Led by example in delivering exceptional guest service and resolving guest concerns promptly and courteously