Nandini Pathak, Capm Email & Phone Number

Toronto, ON, CA

• Collaborated with over 5 clients, conducting need assessments and requirement gathering for tailored solutions, resulting in an 18% increase in client satisfaction
• Optimized resource coordination by implementing constant prioritization strategies and refining workflows, delivering successful execution aligned with project goals
• Drove stakeholder communication by utilizing reports, focus groups, and high-impact presentations with visual aids using Power BI, PowerPoint
• Standardized and simplified the project reporting process by implementing templates,automated data entry, and a KPI dashboard, empowering data-driven decision-making

• Leveraged leadership skills to analyze process change solutions through stakeholder collaboration
• Led discussions to reflect on proposed process changes and collaborated on new strategies to enhance customer experience
• Researched and monitored industry trends to provide valuable insights and support business growth objectives
• Analyzed current business reporting process and recommended modern visual management techniques such as reporting dashboard and Gantt chart to enhance real-time visibility
• Monitored project timelines while working on 4 concurrent projects by managing competing priorities
• Supported change management efforts during project implementation, ensuring stakeholder engagement and effective communication to facilitate the successful adoption of new processes and systems

Mississauga, Ontario, Canada

• Created process maps to identify and analyzed improvement opportunities by collaborating with cross-functional teams and support embedding a culture of continuous improvement
• Spearheaded high-impact presentation to senior leadership, resulting in a 95% acceptance rate for the implementation of an ideation process
• Collaborated and cultivated positive relationships with internal and external stakeholders by participating in project meetings through effective teamwork
• Produced actionable, informative, and functional roadmaps to meet project scope and requirements that aligned with organizational strategic goals
• Applied strong planning skills to support the planning and coordination of numerous large-scale projects to meet project scope and requirements
• Managed a range of issues related to business process change by applying strong issues management and facilitation skills

Brampton, Ontario, Canada

• Conducted research and collect data to support policy and development of green transportation programs and initiatives
• Supported in the strategic planning for multi-modal transportation and active transportation initiatives
• Facilitated the review of 8 active transportation programs across North America, analyzing best practices
• Applied strong communication skills to participate in regular cross-functional meetings to address and identify obstacles and implement improvements toward project plans
• Researched and analyzed the feasibility of various business options for the implementation of the E-scooter Pilot program and recommended a course of action
• Led comprehensive policy reviews from 23 policies, resulting in identification of necessary by-laws required for the implementation of micro-mobility transportation modes

Brampton, Ontario, Canada

• Demonstrated exceptional interpersonal skills by engaging with over 150 customers a day in a friendly and helpful manner
• Proficiently operated cash registers, accurately processing cash, and credit/debit card transactions, ensuring minimal discrepancies
• Applied strong multitasking skills by efficiently managing customer flow, handling multiple transactions simultaneously, and promptly addressing customer needs
• Quickly adapted to changing circumstances, such as adjusting to new POS systems or implementing new company policies
• Collaborated with fellow team members to maintain a smooth workflow and resolve any operational challenges effectively
• Developed strong problem-solving abilities by resolving customer complaints and finding solutions to issues such as incorrect pricing or product availability

Vaughan, Ontario, Canada

• Handled cash functions which included, assigning registers, declaring voids and receipts, and reconciliation which increased efficiency in daily operations
• Facilitated investigations for cash and fast lane by demonstrating analytical skills which decreased discrepancies by 22%
• Supported training of over 15 employees to make their transition smoother and quicker by hosting regular training sessions, setting training goals, and establishing employee procedures
• Assisted Supervisor with overseeing daily operations within an assigned area, including Fast Laneoperations
• Fostered a collaborative and inclusive team environment, promoting teamwork, open communication, and mutual respect
• Led by example in delivering exceptional guest service and resolving guest concerns promptly and courteously