As the Community Partnership Lead at Tech4Good, I focus on developing strategic partnerships that drive network expansion and revenue growth. I manage collaborations with key partners like Danamojo, Razorpay, and ERP4Impact, successfully implementing initiatives with major companies such as Google and Atlassian. My role involves cultivating relationships with over 700 nonprofit organizations and social enterprises, organizing meaningful engagement events, and leading outreach efforts across B2C, B2B, and B2G sectors. I work closely with internal teams to customize product offerings and evaluate impact metrics. Additionally, I conduct market research on open-source solutions for MSMEs and build strong stakeholder connections. I lead capacity-building programs, including the Google4Nonprofits mentorship program, and identify partnership opportunities with major corporations for CSR projects. Passionate about leveraging technology for social impact, I actively participate in initiatives like OASIS to promote social innovation and sustainability.

At Accenture, as a Senior Quality Analyst from February 2022 to December 2022, I conducted quality audits for diverse projects, ensuring compliance across phone, email, and chat channels. I implemented innovative audit strategies that enhanced efficiency and improved customer satisfaction. My role involved providing actionable feedback to improve knowledge base articles and performance metrics. I presented detailed audit reports to external stakeholders, recommending measures for performance improvement. Collaborating with the operations team, I conducted regular communication training sessions for agents, which led to a 98% improvement in performance metrics. This experience honed my skills in identifying areas for improvement and delivering constructive feedback to drive organisational growth.

Worked as a Technical Support Engineer for Zoho Recruit

As a Senior Technical Support Associate at IBM from May 2019 to December 2021, I provided technical support for banking applications, ensuring optimal hardware performance and promptly resolving issues. My responsibilities included managing installations, configurations, DNS checks, and password resets, as well as supporting OS upgrades and handling service catalog requests. With extensive knowledge in incident management, I was granted admin rights to oversee software and hardware installations. Achieving consistently high CSAT scores, I received Best Performer awards for two consecutive years and maintained a perfect score in quality assessments. Additionally, I completed basic Excel training and became a certified Voice & Accent trainer, which further developed my communication and technical skills.