💼 Professional ExperienceManager, Service DeliveryDell Technologies, BangaloreJune 2022 - PresentSpearhead service delivery initiatives, focusing on the delivery of private and public cloud services to global clients, enhancing operational efficiency, and customer satisfaction.Lead a multifaceted team, driving people management, operations, and innovation across the service delivery spectrum.Champion cross-functional collaboration, working closely with teams in automation, product development, technology, and service improvement to bolster process efficiencies.Act as a pivotal point for cloud services, advising internal and customer teams, ensuring a seamless delivery experience.

• Responsible for complete delivery of DXC’s cloud services. Create and deliver reporting, competitive updates, upsell opportunities, account profiling.• Responsible for entire Service Delivery of cloud Projects assigned• Managing all delivery related escalations, coordination with various Competencies for successful Project execution• Ensuring customer satisfaction in all aspects of delivery.• Experienced in Project management, Stakeholder management, People management, Business understanding, Modeling approach and Key insights delivery. • Currently Leading VPC ongoing delivery for 11 customers in APJ / EMEA regions & also project impact of tripling the sales of a multi-million dollar VPC product over a period of 6 years.• Support the client as expert guiding them on different questions around the VPC model process, procedures and Risk assessment• Train clients on VPC Operations & delivery to provide greater value to their diverse industry verticals. • Key achievements: - o Recognized in the Making a Difference from all account delivery manager in all consecutive years. o Promoted - Grade promotion in 2011 & 2018

Soutioning & Client management• Accountability and leadership for the provision of quality solutions which satisfy client requirements – across all components of the end to end solution (all technical family)• Prepare a Services and or Technical solution for Clients in IT Services Area• Broadly understand Technical design across all infrastructure and workplace capabilities and able to work on course correction with respective solution designers• Supports the development of sales, competitive and partnering strategies in identified industry market segments, territories and accounts for both new and existing clients• Ensures effective application of the Solution Development Methodology and supporting best practices, tools and templates.• Works with bid manager and pursuit leadership to resolve deal-specific issues.• Works with Deal Analyst to develop the Cost to Win for the pursuit• Represents HP as technical IT expert with customers; shares knowledge in area of expertise• Facilitates smooth transition from sales to implementation by orienting the appropriate teams to the solution design• Provide Solutions and Key business Insights on Support & Pricing Plans, multi-product / category solution strategies.• Support the client as an analytical and statistical expert guiding them on different questions around the statistical model process, procedures and Risk assessment.• Gathering and organizing all inputs, specking out the right details and model inputs, plans, etc. that are critical for the models to be executed efficiently by the delivery team.• Translate the client business questions into appropriate requirements for the analyst and the model results into business implications. Transition delivery projects to offshore delivery team• Key achievements: - • Instrumental in many of large wins in India and APJ region. ($125M deal in India / Singapore / Australia)• Promoted - Grade promotion in 2013 & 2018

Leading Change Omplementation team of Morgan Stanley Infrastructure services. One of Major client in Accenture.

Leading the Server team for Oracle Usability team. Product Portfolio. I was responsible for Installation , Testing of new developed products like E-Business suites and Oracle databases on HP-UX servers..estimating the effort,monitoring the progress and ensuring the quality of the deliverable.

• Application support with HP application like OVSC, ITRC covering L2 & L3 roles with application bug fixing & Release management.• Key achievements: -o Winner of four Customer Appreciation awards (2003-2006)