Nandini Patel

Nandini Patel Email and Phone Number

iOS technical support specialist @ KellyConnect | Contact Center Solutions
Canada
Nandini Patel's Location
Greater Ottawa Metropolitan Area, Canada
About Nandini Patel

As an iOS support specialist at KellyConnect, I provide technical assistance and guidance to customers who use Apple devices and applications. I leverage my proficiency in Java, C#, Spring Framework, .NET Framework, HTML, CSS, JavaScript, MySQL, and Java Database Connectivity to troubleshoot and resolve issues efficiently and effectively.I am a motivated self-starter with a passion for technology and software development. I graduated from Sheridan College with a Diploma of Education in Computer Programming in December 2022, and from Gujarat Technological University with a Bachelor's degree in Computer Engineering in September 2020. I am seeking entry-level opportunities with in the IT industry to kick start my career to learn and grow as a tech enthusiastic and contribute to the success of a dynamic team. I am open to work as a Technical System Analyst, Technical Support Specialist and database roles as well. I have leveraged my skills in different parts of the technology.

Nandini Patel's Current Company Details
KellyConnect | Contact Center Solutions

Kellyconnect | Contact Center Solutions

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iOS technical support specialist
Canada
Nandini Patel Work Experience Details
  • Kellyconnect | Contact Center Solutions
    Ios Technical Support Specialist
    Kellyconnect | Contact Center Solutions
    Canada
  • Kellyconnect | Contact Center Solutions
    Ios Technical Support Specialist
    Kellyconnect | Contact Center Solutions Jul 2023 - Present
    Mississauga, Ontario, Canada
  • Kellyconnect | Contact Center Solutions
    Technical Support Specialist
    Kellyconnect | Contact Center Solutions Feb 2023 - Present
    Mississauga, Ontario, Canada
    ● Achieved a 72% customer satisfaction score surpassing the average score of 67%.● Proficiently handled call center software, and hardware and used various tools to help guide various customers to find a quicker resolution with a first-call resolution rate of 80%.● Consistently exceeded the average handle time (AHT) goal of 10 minutes by maintaining an AHT of 6.4 minutes resulting in a 23% improvement in call center efficiency.
  • Walmart Canada
    Walmart Associate
    Walmart Canada Nov 2021 - May 2023
    Mississauga, Ontario, Canada
    Applied communication skill to communicate with the customers with the help of gesture and posture. Time management and human management is the main part of this position.

Nandini Patel Education Details

Frequently Asked Questions about Nandini Patel

What company does Nandini Patel work for?

Nandini Patel works for Kellyconnect | Contact Center Solutions

What is Nandini Patel's role at the current company?

Nandini Patel's current role is iOS technical support specialist.

What schools did Nandini Patel attend?

Nandini Patel attended Sheridan College, Gujarat Technological University (Gtu), Gujarat Technological University, Ahmedbabd.

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