• (Contractual role through Trigent Software Pvt. LTD.)• Query management of employees from APAC, MEA, ANZ and India region with SLA• Mostly handled end-to-end letter preparation and arrangement for various purposes including personal and professional needs (Immigration, New-hire confirmation letters, Service letters, Letters for bank purposes, Business Travel letters) for employees of all levels including the leadership• Background verification of exited employees and Active employees of the organisation• Team Data consolidation/Data Management• Preparing SOPs of the day-today activities that the team does• Preparing standard reports and Ad hoc Reports for internal use• Frequent connects with the Point of contacts of various regions for Data clean-up in the SOPs• New hire training-Buddy to new hires in the team• Actively Used tools like Employee Central, MS Excel, MS office package, SAP, CRM, iCIMS

• Ad-hoc and Scheduled reporting to leadership• Critical Report preparation that acted as a base to make internal business decisions• Scheduling client time for US and Indian Employees.• Worked for US and Indian Resource managers to prepare reports and system clean-ups• Data analysis and Data management• Handled queries of US and Indian employees with SLA.• Actively used tools like Tableau, MS office, Qlik, Salesforce, MySource• Bulk Updates and work allocation• New Hire training- Buddy to new hires• Team meeting and Knowledge sharing Co-ordination• Spot Award and Applause award for exceptional contribution

• Submitted a project on work-life balance of employees to understand its impact on the effectiveness of their work• Ad hoc activities based on business and team requirement• Team collaboration and meeting co-ordination• Provided suggestions and ideas to re-structure internal tools to increase productivity.