• Efficiently facilitate communication and solutions to software as a service (SaaS) issues for over 250-500 users per month across the tri-state area in a high-paced environment focused on automated communication and touchpoints.• Build and sustain relationships with stakeholders and decision-makers, including school leaders, department heads, and executives in assigned accounts, to increase productivity and workflow to become a trusted advisor throughout all lines.• Provide engaging training sessions and seminars for clients to help them achieve their performance management goals and Feedback Loop. Kept our clients informed on product updates, shared software/ operating system updates, and provided feedback, increasing their confidence.• Identify growth opportunities and accelerate the adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your client's investment within the shortest time frame.• Disseminate technical project updates to internal and external team members to deliver predictable success-flow outcomes and experiences for our clients and predictable growth for their business by regular and effective communications with the customer (QBRs, email, weekly scheduled calls, etc.)• Digitize all paper documents, reports, and files within the department by accurately converting them into an accessible, online, and editable format, published on Department Website.

Performs outreach in support of COVID-19 contact tracing specifically in transportation hubs, such as Penn Station and Port Authority 42nd Street Bus Terminal. Participates in outreach activities to locate travelers arriving from outside of New York City, particularly those from states identified under New York State Executive Order 205 mandating that certain travelers quarantine for 14-days from the time the traveler left the state in question. The Specialist uses a culturally respectful approach to build trust and facilitate the free sharing of information. Follows all scripts, policies, and procedures provided through training and complies with appropriate handling of any confidential information. The Specialist works at the direction of an on-site Supervisor or Manager.Specific responsibilities include:• Conducts community outreach in public transit locations throughout NYC to greet travelers from outside of NYC to educate them on their responsibilities under New York State’s Executive Order 205• Provides information and guidance on COVID-19 testing and quarantine procedures as well as how to access wraparound services• Assists out-of-state travelers will be completing the NYS Traveler Health Form as required under Executive Order 205 and related directives• Follows approved scripts and protocols, provides clients with approved information about COVID-19 prevention and control.• Identifies barriers to community outreach efforts and appropriately escalates issues to Supervisor.• Participates in meetings and feedback sessions to improve outcomes.• Performs related work.

• Intentionally coordinated programming by delegating tasks to the team, ensuring deadlines were met.• Oversaw staff by regularly checking in and providing guidance and mutual accountability to increase productivity.• Liaised between program partners to expand updates and relevant information and maintained a contact database to ensure long-term sustained relationships.• Directed the evaluation, development, and daily implementation of program services, including those provided by tech companies such as Google, IBM, Twitter, and Facebook.• Coordinated multiple outreach efforts, including information sessions, tabling at community events, and networking with executive stakeholders invested in developing the young adult workforce.• Maintained computer hardware, installed new software, and troubleshot all computer, network, and peripherally related issues.

• Proactively supported operations staff in responding to financial questions & concerns.• Created and managed inventory system, ensuring timely unloading, receiving, storing, and delivering material to the production areas/classrooms.• Utilized various project management software to track and ensure that the 4 million dollar budget was accurate and constantly updated.• Developed, implemented, and maintained systems, procedures, and policies, including accounts payable functions, to ensure adherence to DOE guidelines.• Initiated and led direct communications and advocacy partnerships with the school's CBOs, Vendors, and other institutions.

• Sought feedback from the team and senior leadership to ensure maximization of budget and resources within the restrictions of a 500 thousand dollar budget. • Attentively monitored and supervised Recreation Coordinator staff by actively providing guidance, recommendations, and support, resulting in an increased workflow. • Regularly engaged with students through participation in recreational activities. • Enhanced student engagement during recreational instruction by encouraging them to participate, relating with them in the developmental stage, and validating their performance. • Organized and chaperoned field trips for international students by planning transportation and field trip itineraries to help maximize their experience and time.

• Organized an engaging curriculum for after-school & teen centers based on best practices and specific learning objectives for children in K-12 grades. • Monitored children and adolescents during all programs and activities to ensure their safety. • Supervised counselors by attending to them and regularly checking in to offer support. • Defined and planned programs that reflected the center’s mission statement and outcomes. • Led weekly and monthly team meetings to discuss strategies for improving our programs, offer additional support, and address any relevant concerns or updates.