• Provided expert technical support and troubleshooting assistance for wifi network and satellite TV services.• Communicated electronically and by phone with customers facing technical difficulties, effectively determining and documenting issues experienced.• Diagnosed and resolved technical problems promptly, ensuring a seamless customer experience.• Utilized internal software, tools, and guides to research customer issues and implement effective solutions.• Documented customer records with a detailed log of problems and solutions, enhancing knowledge sharing among Technical Support Representatives.• Consistently delivered exceptional customer experiences while adhering to support scope guidelines.• Thoroughly documented customer interactions and proactively escalated potential service issues for timely resolution.

Collaborated with team to develop and design front‑end of web interface for FiatMatch’s B2B dashboard.• Integrated with industry‑standard APIs for currency exchange rates, payment processing, and KYB verification• Developed role‑based authorization and multi‑factor authentication.• Utilized React to create highly functional and reusable components.• Used Next.js for optimized, server-side rendering framework.• Implemented a modern and sleek design using Tailwind CSS.• Contributions to fulfilling client's business needs.