Substantial experience and outstanding skills in Customer service, Technical support and Fraud Specialist with 8 years of experience working in the BPO IndustryExtensive background in Training and Administrating ConferencesAccustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.Excellent interpersonal skills, ability to work well with others
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Sales And Provisioning SpecialistEmutel May 2024 - PresentNew South Wales, Australia- Assist sales team members with day-to-day administrative tasks and coordinate sales-related activities. - Act as a liaison between sales, technical teams, and customers to ensure clear communication and successful order processing. - Place and manage orders for IT and Telecommunications services, including order entry, tracking, and follow-up to ensure timely delivery. - Maintain accurate records and documentation related to sales activities, customer accounts, and order management in the CRM system. - Assist with the preparation of sales presentations, proposals, and contracts. - Coordinate with internal departments to address and resolve customer inquiries and issues related to sales and provisioning. - Monitor and report on the status of sales orders, providing updates to sales staff and customers as required. - Support the sales team in achieving their sales targets through effective administrative and logistical support. - Contribute to the continuous improvement of the sales process and customer satisfaction. -
Provisioning SpecialistBluejeans Network Jun 2019 - May 2024Philippines• Provision customer accounts – Meetings, Rooms, Events, and Microsoft Teams gateway.• Answer our customers’ questions through chat, phone, email, or using our meeting platform Bluejeans.• Create bug reports and feature enhancement requests to properly escalate issues to relevant teams (e.g., development, product)• Create and deploy Jira request CHG or any Spector request.• Work CSM’s/Account Managers other departments and Partners/Reseller about customer requirements/Issues.• Work on Salesforce Opportunities/Renewals/RaaS and make sure account is provisioned correctly and needed features/entitlements and Addons are all synced and working. • Assist Customer service reps and T1 specialist with customer’s issue specially if the reps don’t have access with the needed tool to solve the issue. -
Fraud SpecialistFis Sep 2017 - Jun 2019Eco Plaza, #2305 Don.Chino Roces Extension, Makati, 1231 Metro Manila -
Customer Care SpecialistAffinion Group Jul 2017 - Aug 2017Bonifacio Global City -
Conference AdministratorWest Unified Communications Services Jun 2016 - Jun 2017Wilcons It Hubcoordinate speaker selections and educational tracks with the AssistantExecutive Director .assist in managing staff participation in all conference aspects .manage post-conference activities and assist in all other conference areas as necessary -
Technical Support RepresentativeWest Contact Services Feb 2014 - Jun 2016Exportbank Chino Roces Makati
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F & BLotus Desaru Beach Resort & Spa Dec 2011 - Dec 2013Johor, MalaysiaAn All Around Food and Beverage worker in a 4 star resort .Banquest - Setting up events , Table Settings , buffet Ala Carte Waiter - Taking Orders and serving guest Handling food safety measures
Nandy Cruz Education Details
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Computer Engineering
Frequently Asked Questions about Nandy Cruz
What company does Nandy Cruz work for?
Nandy Cruz works for Emutel
What is Nandy Cruz's role at the current company?
Nandy Cruz's current role is Sales and Provisioning Specialist at Emutel.
What schools did Nandy Cruz attend?
Nandy Cruz attended Technological Institute Of The Philippines.
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Nandy Cruz
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Nandy De la cruz
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