Nanette Berkemeyer Email & Phone Number

United States

• Manage an assigned customer base worth over $450,000 in monthly recurring revenue. • Ensuring that the technical delivery of all services meets quality, scope and service level requirements• Ensuring that all changes and other customer service requests are fulfilled timely and correctly• Leading problem resolution efforts and post-incident reviews• Monitors quality on multiple projects to ensure compliance to best practices and quality standards. Initiates and facilitates status meetings with project management team members (involving the client as needed) to ensure the timely and accurate exchange of information• Building and maintaining strong working relationships with all levels of CBTS and customer IT personnel• Makes disciplined use of tracking and reporting vehicles to capture project activities and progress and provides details to clients and CBTS management team-members reports

West Chester, Oh

Project manage all telecommunications and facilities projects for 85 nationwide locations supporting 1,000 employees company-wide while managing and tracking IT expenses and a capex budget of over $4 million. * Oversee IT invoice analysis and tracking, vendor management and contract review, Mitel phone system programming and wireless device management for 900 users.* Successfully managed $800,000 building remodel project with no interruption to operations. * Led conferencing and wireless/wireline transition from Tangoe and Intercall to new vendors. Conducted vendor analysis, contract review, executive sign off and new user training.* Serve as the Facilities Manager for the headquarters and manage badge security system for all headquarter employees.* Ensure successful meetings and conferences by managing all corporate audio and web conferencing needs in addition to creating and documenting end user policy review and training.* Project managed multiple complex projects including a fitness center upgrade to add more equipment and to ensure ADA compliance, corporate signage change upon company name change, data center relocation and remodel, developing the new Wireless Device Policy, managing vendor coordination with Verizon and AT&T Wireless and conducting new user training.• Support strategic planning by collecting, analyzing and presenting data to senior leadership on products sold and monthly bills of materials. Captured two years of historical data to identify trends.

Mason, Ohio, United States

Administered and analyzed over $1 million in invoices and orders annually for over 1,200 locations nationwide. Partnered closely with key vendors including Verizon Business for evaluation of voice and data services and billing at each location.* Saved 50% in corporate-wide monthly audio-conferencing costs by analyzing current vendor costs and services, collecting bids from multiple vendors and ultimately converting system to new vendor.* Successfully forecasted telecommunications expenditures within 2% of actuals by analyzing historical data and adjusting for disconnects and new circuit additions. Prepared and presented monthly analysis to CIO and Infrastructure Director.* Appointed as company communications system subject matter expert and project administrator. Authored the company Communications Policy and User Agreement in collaboration with Legal and Compliance departments.

Cincinnati, Ohio, United States

Managed phone systems for 80 bank locations in a territory covering Kentucky and portions of Ohio during pre and post installation of Avaya PBX communications equipment. Ensured account accuracy by maintaining service and product databases for each assigned location.* Resolved billing issues and internal trouble tickets expeditiously through collaborating with internal partners to implement the best applicable solutions.* Supported successful new banking center installations by thoroughly testing system functionality on-site and by training all new users on new phone systems once programmed.

Cincinnati, Ohio, United States

Managed customer service for key national and global accounts including Fifth Third Bank. Accurately and timely processed all voice and data orders for each customer while managing customer’s overall billing.* Ensured account retention by swiftly resolving billing issues, analyzing and reporting on status of pending and completed orders and by ensuring accurate accounting for contracted discounts.

Cincinnati, Ohio, United States

Supported key mid-range clients with annual billings of up to $1 million providing end to end services including new account installations, service upgrades, disconnects, additions, transfers and general account changes.* Secured new accounts through offering full spectrum services including billing setup, regulatory compliance, pre-sale client training, contract resolution and billing tracking.* Retained key accounts by researching and preparing competitive bids, analyzing and producing reports prior to contract renewals and managing reporting functions and analysis to support total account management.

Bachelor Of Science - Bs, Telecommunications

Activities and Societies: Alpha Epsilon Rho (National Broadcasting Society)Major in Telecommunications, Minor in English and Interpersonal.

Certificate Of Completion, Autocad 2016, A

Completed 54 hours of training in AutoCAD 2016

Education record

Activities and Societies: Verizon Connected Technology, Introduction to AT&T Premier, Business Analyst Bootcamp, New Horizons: Deploying.