Resourcing responsibilities expanded to additional departments including Client Engagement, Data Architecture & Innovation, Development & Engineering and Technology Operations---for workforce planning, develop resource capacity, manage pipeline assignments to team, conflict resolution, increase utilization levels across the company, build resource forecasts, run weekly resource meeting, maintain and leverage the contractor bench to support additional skill sets required, create process… Show more Resourcing responsibilities expanded to additional departments including Client Engagement, Data Architecture & Innovation, Development & Engineering and Technology Operations---for workforce planning, develop resource capacity, manage pipeline assignments to team, conflict resolution, increase utilization levels across the company, build resource forecasts, run weekly resource meeting, maintain and leverage the contractor bench to support additional skill sets required, create process improvements in partnership with Operations and Human Resources for freelance staff Show less

Responsible for workforce planning, develop resource capacity, manage pipeline assignments to team, conflict resolution, increase utilization levels across the company, build resource forecasts, run weekly resource meeting, work with Client Success, Practice Leads and Capability Group leads to identify appropriate resource requirements for each account and project, own the contractor bench, recommend process improvements

Develop and manage processes and other relevant workflows company-wide. Maintain and track project timelines by assigning jobs, setting priorities, and routing all requirements to appropriate internal stakeholders and external freelancers, when necessary, to ensure projects are produced on time. Help to establish and develop efficient workflows within the central production team from initial project request to final execution. Collaborate with other department heads to ensure assigned work… Show more Develop and manage processes and other relevant workflows company-wide. Maintain and track project timelines by assigning jobs, setting priorities, and routing all requirements to appropriate internal stakeholders and external freelancers, when necessary, to ensure projects are produced on time. Help to establish and develop efficient workflows within the central production team from initial project request to final execution. Collaborate with other department heads to ensure assigned work leads to growth potential for the internal team. Helped to vet and train agency staff on project and resource management tool. Show less

Manage client expectations and project scope, track project status and schedules for multiple strategy, creative and web development projects, identify resource needs and collaborate with team members, facilitate internal team discussions as well as project prioritization, forecast project expenditures, agency time management and utilization, maintain project documentation and process, client relationship management and consultation, manage web development process for e-comm websites.

Make operational recommendations for company infrastructures (from strategy and creative to development and QA), align internal and external (remote) departments to analyze and address working style differences while recommending workflow process, screening, sourcing, hiring, on-boarding and terminating team members for the improvement of the agency, understanding the different roles all while writing job descriptions to further team development, analyzing under and over utilization of staff… Show more Make operational recommendations for company infrastructures (from strategy and creative to development and QA), align internal and external (remote) departments to analyze and address working style differences while recommending workflow process, screening, sourcing, hiring, on-boarding and terminating team members for the improvement of the agency, understanding the different roles all while writing job descriptions to further team development, analyzing under and over utilization of staff and/or services while suggesting areas needing attention. Show less

As Managing Director, I recruited, hired and terminated all operations, accounts and production (Creative, Project Management, Strategy, Development, IT) team members in the agency. I was the sole human resources department internally but worked with outside PEO's and contractors for work overflow and outside counsel. I was responsible for overseeing the management team while helping to mentor and coach them as well as members of their departments. I implemented and documented company policies… Show more As Managing Director, I recruited, hired and terminated all operations, accounts and production (Creative, Project Management, Strategy, Development, IT) team members in the agency. I was the sole human resources department internally but worked with outside PEO's and contractors for work overflow and outside counsel. I was responsible for overseeing the management team while helping to mentor and coach them as well as members of their departments. I implemented and documented company policies and services, reviewed and improved existing processes while building out new practices, and acting as liaison between the executives and the employees. My role had ownership of company culture, vendor management, earned revenue, cost reduction and the utilization of team members from the project management and creative departments, to strategy and technology. The overall evolvement of the agencies operational infrastructure was a primary responsibility while suggesting reduction and growth strategies with action. Traffic management was handled by myself through the majority of my tenure. Show less

When introduced to the company, there was minimal, if any, working process within the agency or its departments. I ultimately built out the production (trafficking) process for workflow completion and all the needed steps that comes with it. I created and maintained the documentation used to communicate to new hires and existing staff the workflow process. I managed the resource allocation and assigned team members to specific projects that fit their skill set. This role allowed me the… Show more When introduced to the company, there was minimal, if any, working process within the agency or its departments. I ultimately built out the production (trafficking) process for workflow completion and all the needed steps that comes with it. I created and maintained the documentation used to communicate to new hires and existing staff the workflow process. I managed the resource allocation and assigned team members to specific projects that fit their skill set. This role allowed me the opportunity to hire fresh talent while recruiting positions within and outside the organization. It was during this time I created the documentation for employee reviews and on-boarding documents for new hires. Workload distribution and the hiring and/or termination of outside staff and other agencies was a great growth opportunity for myself and the agency. Hiring recommendations for needed staff while shifting the operational hierarchy was a core function of mine at this time. Show less

Supervised the other Production Managers who oversaw their real estate marketing clients to ensure they were getting the most competitive priced printing collateral, met as a marketing team with primary clientele both on and offsite to establish and fulfill their needs, conducted printing and outside vendor press checks, real estate online marketing program developed for agents to order print and apparel, trafficked workload for the various clients the company had contracts with.

Fulfilled marketing needs to support the travel incentive programs run by the agency for various companies including but not exclusively for Beckman Coulter, Mitsubishi Motors, MTV and Toshiba, ordered and recommended apparel and collateral for marketing programs through hi-end vendors and/or ASI establishments, estimated and organized all printed materials used, tracked and maintained budgets on all purchases through the design and marketing divisions, solely vetted and hired and/or fired… Show more Fulfilled marketing needs to support the travel incentive programs run by the agency for various companies including but not exclusively for Beckman Coulter, Mitsubishi Motors, MTV and Toshiba, ordered and recommended apparel and collateral for marketing programs through hi-end vendors and/or ASI establishments, estimated and organized all printed materials used, tracked and maintained budgets on all purchases through the design and marketing divisions, solely vetted and hired and/or fired outside suppliers and printers, oversaw almost fifty various printed and apparel items at one time, honed in my negotiation skills, trafficked workload for the creative department and worked with outside creative freelancers due to workload overflow, when needed. Show less