• Providing guidance, coaching and training to the warehouse and customer service supervisors to make sure productivity, success rate and service level are met• Overseeing the Warehouse team for smooth daily incoming and outgoing parcel deliveries• Measure implementation and follow-up of delivery operational tasks and projects• Work with the customer service teams to review & identify and resolve process inefficiencies• Work with the IT team in digitizing the workflow and process• Work with the management team in order to help develop and execute strategies for growing the Services &, sales, and profitability

Call Center (Handling Hotline Calls, taking order, coordinating with outlets regarding orders and customer service issues)Answering, replying Inquiries, Complaints and feedback through Live Chat, emails, Phonesand in personArranging Courier Schedule, Planning Customer Service Team SchedulePreparing Customer Quotation upon request, Order processing, Coordinating with Production team, logistics team and couriers

Arranging flowersUp-selling and consultative selling, Manning direct calls and hotline callsOther duties of retail shop front (Display, Cleaning, Attending customers, taking orders etc)

Purchasing from local/oversea suppliers and Arranging oversea shipmentsLiaising with Local/ Oversea Suppliers and ForwardersMonitoring the quality, quantity, cost and efficiency of the movement and storage of goodsCoordinating and controlling the order cycleAnalyzing data to monitor performance and plan improvements and forecasting demandOverall In charge of Retail Outlets Stocks ReplenishmentManaging warehouse to make sure that goods are well organized in effective mannerPreparing DO, Invoices and Purchase Return/ Sales Return Documents of suppliers and FranchiseesSupervising couriers schedules and arranging deliveries to customers in timeCustomer Service: Attending hotline enquiry, taking orders, walk-in sales and providing quotation

Making graphic designs, banner and brochure for customersTeaching graphic design courses, basic computer courses privately

Teaching Graphic Design Courses (Lecture and Practical Classes) including web & multimedia softwareCreating Courses, Syllabus for training

Teaching Graphic Design Courses (Lecture and Practical Classes) including web & multimedia softwareExploring new technologies and preparing notes for internal training