Passionate Director of Client Success with extensive experience in the telecom industry, dedicated to helping clients achieve their goals through seamless communication solutions. Known for building strong, lasting relationships and leading teams that prioritize client satisfaction. I thrive on understanding unique client needs, solving complex challenges, and delivering personalized telecom strategies that drive success and foster long-term partnerships.

Strategic Planning:-Collaborate with the executive team to develop and execute the firm's strategic objectives and long-term growth plans.-Translate strategic goals into actionable operational plans.Process Optimization:-Identify opportunities to streamline and improve operational processes, workflows, and procedures.-Implement best practices and standard operating procedures (SOPs) across the organization.Resource Management:-Oversee the allocation and utilization of resources-Ensure adequate staffing levels and talent acquisition to meet project demands.Team Leadership:-Provide strong leadership and direction to the operations team, fostering a culture of collaboration, innovation, and excellence.-Set performance expectations, conduct performance reviews, and mentor team members.Project Management:-Work closely with project managers and consultants to ensure projects are executed on time, within scope, and within budget.-Monitor project progress and resolve any issues that may arise.Quality Assurance:-Develop and implement quality control measures to maintain high standards of service delivery.-Conduct regular quality assessments and address areas of improvement.Client Relationship Management:-Collaborate with consulting team to ensure client satisfaction and successful project outcomes.-Address client concerns and feedback promptly and professionally.Financial Management:-Monitor financial performance and report on key metrics to senior management.Compliance and Risk Management:-Ensure compliance with industry regulations, legal requirements, and company policies.-Implement risk management strategies to mitigate potential operational risks.Continuous Improvement:-Champion a culture of continuous improvement and innovation within the operations team.-Identify and implement tools, technologies, and methodologies to enhance operational efficiency.

Client Consultation: Collaborate with clients to understand their unique telecom expense management needs and objectives. Conduct in-depth assessments of their telecom environment to identify areas for cost savings and optimization.TEM Strategy: Develop and implement comprehensive TEM strategies tailored to each client's specific telecom environment. This includes managing wireless and wireline services, data, and voice.Vendor Management: Negotiate with telecom service providers to secure favorable contracts and pricing for clients. Continuously evaluate vendor performance and recommend changes as needed.Expense Analysis: Perform thorough analysis of telecom invoices, identifying discrepancies, errors, and overcharges. Verify invoices for accuracy and ensure compliance with contract terms.Cost Reduction: Identify opportunities to reduce telecom expenses by optimizing rate plans, eliminating unused or unnecessary services, and recommending cost-effective alternatives.Reporting and Analytics: Generate and deliver detailed reports and analytics to clients, providing insights into their telecom spending, usage patterns, and performance metrics.Technology Integration: Assist clients in implementing new network solutions and/or improving current configuration through project management.Policy and Compliance: Develop and enforce TEM policies and procedures to ensure compliance with industry regulations and best practices.Client Education: Educate clients and their teams on TEM best practices, cost-saving strategies, and ongoing monitoring of telecom expenses.Team Collaboration: Collaborate with cross-functional teams, including procurement, IT, and finance, to align TEM efforts with broader company objectives.

Invoice Processing: Review and process telecom invoices, ensuring they are accurate and match contract terms. Identify and rectify discrepancies and billing errors.Data Management: Maintain comprehensive records of all telecom services, including voice, data, and wireless. Update and organize data in TEM software or databases.Cost Allocation: Allocate telecom expenses to various cost centers or departments accurately, ensuring compliance with the company's cost allocation policy.Expense Analysis: Assist in analyzing telecom expenses, identifying cost-saving opportunities, and recommending optimization strategies.Inventory Management: Maintain an inventory of all telecom assets, including devices, lines, and services. Track inventory changes and ensure accuracy.Wireless Device Management: Manage wireless devices, including ordering, provisioning, and deactivation. Ensure the proper usage of devices and cost-effective rate plans.Contract Compliance: Monitor and enforce compliance with telecom service provider contracts, including rates, terms, and service levels.Reporting: Generate and distribute reports related to telecom expenses, usage, and performance metrics to clients and internal teams.Vendor Relations: Communicate with telecom service providers to resolve billing issues and ensure accurate and timely invoicing.Client Support: Provide support and information to clients on telecom expenses, data, and related inquiries.TEM Software: Utilize TEM software and tools to streamline expense management processes and reporting.Policy Adherence: Ensure adherence to TEM policies and procedures, and assist in the development and improvement of these policies.Documentation: Maintain comprehensive documentation of all TEM-related activities and transactions.

- Responsible for analyzing and reconciling voice, cellular and data invoices- Opening, managing and resolving billing disputes- Ongoing client support through trouble ticket generation and tracking, ensuring timely resolution- Assisting in the evolution/improvement of internal processes and tools.

- Assist clients with various banking transactions, including deposits, withdrawals, fund transfers, and loan applications.- Educate clients on the various products and services offered by the bank and help them make informed financial decisions.- Promote and cross-sell banking products such as savings accounts, certificates of deposit, credit cards, and loans to meet sales goals.- Provide exceptional customer service by promptly addressing client inquiries, resolving issues, and maintain a high level of knowledge about current banking regulations and compliance procedures to ensure all transactions adhere to legal and internal policies.- Assist clients with online and mobile banking services, helping them navigate digital banking platforms and ensuring a smooth user experience.- Handle customer complaints and concerns with professionalism and ensure swift resolution.- Keep accurate records of all transactions and interactions with clients using the bank's software and systems.

Content Creation: Assist in creating engaging and compelling content for our website, social media platforms, email campaigns, and marketing materials.Social Media Management: Support the management of our social media presence by creating and scheduling posts, responding to comments, and analyzing engagement metrics.Email Marketing: Help in the creation and execution of email marketing campaigns, including crafting newsletters, event invitations, and donor communications.Graphic Design: Contribute to the design of promotional materials, infographics, and visual content to enhance our brand and mission.Market Research: Assist in conducting market research to identify trends, competitor analysis, and potential partners or donors.Event Support: Provide support in organizing and promoting fundraising events, community outreach programs, and awareness campaigns.Community Engagement: Engage with our community and stakeholders through online and offline channels, fostering a sense of belonging and participation.Donor Relations: Assist in maintaining donor databases and creating appreciation content for our supporters.Collaboration: Work closely with the marketing team, as well as other departments, to ensure marketing efforts align with the organization's goals.

- Assisted in Pro Tour Cycling Challenge 2012 at Fort Lewis College and overseeing over 800 guests on campus- Responsible for front desk/ administrative duties including taking calls, data entry, and maintenance requests

- Assessed and responded to the needs of 28 residents on wing, 150 students in building during the school year and responded to summer residents (total of 300)- Created, planned, and implemented over 20 educational, social, and recreational programs; including an all-campus program with estimate attendance of 90 students - Served on Residents On-Campus Association - Acted as a liaison between residents and the Department of Residence Life- Counseled peers on personal, academic, and career concerns- Managed various administrative duties including maintenance requests, incident reports, and room transfers.- Enforced and upheld college policies by confronting and resolving issues on diversity, racism, alcohol and drug abuse, academic performance and social acceptance.