Leading Technology Strategy, Execution and Operations for Ascend Partner Services and Partner Firms

Leading the transformation and Cloud Migration of MyEyeDr's legacy applications (Azure, AWS) and other SaaS operating models.- AI for transformative capabilities around Smart Support and Image Analysis- Global Delivery Models for key technology capabilities- Innovative financial management for optimal IT Spend Management

Leading Infrastructure Engineering, IT Operations, Cloud Strategy and Site Reliability Engineering for a fast growth, innovative Dental Services Organization. Focused on positioning the technology organization to lead and support complete digital transformation with a special focus on:- Effective Cloud Strategy - Multi-Cloud, Platform Agnostic - GCP, AWS and Azure- Automation in Infrastructure Build and Run - Infrastructure as Code, SRE- SDWAN implementation for effective network management -Palo Alto and Cisco - Special focus on System Analytics for Instrumentation and Response and Systematic De-Risking

Helping clients navigate technology turn around, digital transformation and manage crises.

Global Leader for Technology Shared Services at Catalina.In this role, my focus is on running all technology shared services for Catalina globally (US, EU and Asia). This includes Infrastructure, Cloud Strategy, Business Systems, IT Operations, the IT Business Office, Data Management, Information Security and Test Engineering.

Hired to turnaround and transform Catalina’s Enterprise Architecture, Big Data practice, IT Operations, Infrastructure Engineering, Software Quality Assurance as well as Digital Development as part of a larger organizational transformation that is aimed at taking the company from a multi-channel, batch oriented operator to an Omnichannel Real-Time strategic partner to Retail, CPG, Agency and Digital consumers- Transforming Catalina's core Big Data and Analytics capabilities to support new data science and analytics outcomes as well as allowing flexibility in ingesting new data streams- Reorganized the International Digital Software Development organization in support of European and Japanese business to bring in the right talent to clean up technical debt, bring stability and modernize Catalina’s B2C assets. The internal team now competes favorably with competing external providers on both cost, quality and schedule- Led an IT Operations and Software Quality Assurance managed services initiative from contract negotiation to transition and steady state with associated cost reductions and significant performance improvements- Guiding key investments in Catalina’s global datacenter and cloud Infrastructure to deliver a 99.99% availability of the organization’s compute and network platform. This includes implementation of an Open Hybrid Cloud implementation to “right-cloud” various workloads

Leading Enterprise Engineering Strategy and Execution for Delhaize America (AMS:AD), the parent company for over 1300 supermarkets along the US eastern seaboard as well as additional presence in Europe and Asia with $30B in annual revenuesTechnology Sponsor for Delhaize's US-wide multi-million dollar retail technology redesign all the way from store cabling to video analytics to retail pharmacy technology.Devised and implemented a multi-party outsourcing strategy designed to leverage best of breed partners for key technology verticals.Leading a team of managers and engineers over everything from Mainframe and Midrange systems to Mobility and BYOD to Network Engineering to Storage Systems and operational and project budgets in the hundreds of millions of dollars. Implemented ServiceNOW to standardize ITIL processes corporation-wide.

Hired as a thought leader by ManpowerGroup’s Global CTO to help turn around a global IT Service Management organization from a fragmented, globally dispersed group into a highly integrated, well organized team providing seamless services to the enterprise.

Cigna Healthcare: Consulting with CIGNA to turn around an IT Operations group turning it from a reactive group to a customer focused, service quality driven, high performance team. Supported major upgrades to all Cigna Web Portals - Employer, Provider and Consumer

Global Product Development ManagerDeveloped and Executed Multisource Strategy - Building Global Delivery Centers in India and Latin AmericaImplemented Distributed Agile bringing unprecedented visibility and accountability across global vendor landscape.

Led the Operational Excellence Program: Using ITIL principles to drive operational excellence for the delivery of IT services to citizens for the State of CT and all its agencies. Overcame resistance to change to deliver program goals on time and within budget. Results include 37% improvement in customer satisfaction, 73% reduction in critical incidents, and 300% reduction in downtime for mission-critical applications.Led multiple engagements ranging from Project and Program Management, Technology assessments, IT Infrastructure, 24/7 Operations Strategy to Process Consulting and Global Delivery for clients like Audible.com, Washington Mutual Bank, ITT Corp.

Setup offshore Captive Delivery Center in Bangalore for R&D Projects, rapid systems development, PoCs and BPO activitiesLed development of Lantern DBA ToolBox and other proprietary toolsSetup partnership with Teamquest Software

Project Leadership for Smart Card solutions for IT Security, Loyalty and Government Solutions