Nankumar Persaud Email & Phone Number

Orlando, Fl, Us

2416 Lake Orange Dr, Orlando, Fl 32837

Achieved optimized system availability by tracking comprehensive system performance 24/7/365 and using powerful monitoring tools to enable remote adjustments and fine-tuning, which significantly reduced onsite response times and ensured high client satisfaction.• Responded to calls or emails regarding issues, assisted with step-by-step resolutions, troubleshot systems, monitored performance, and documented issues. Worked directly with the largest client, Central FL Expressway and FL Turnpike.• Utilized powerful system monitoring tools to track system performance continuously, allowing for remote adjustments and fine-tuning to maintain optimal performance.• Responded promptly to calls and emails regarding system issues, providing step-by-step assistance to resolve problems.• Conducted detailed troubleshooting of system performance, identifying and addressing issues to minimize downtime.• Documented all issues and resolutions in the Jira Ticketing software, maintaining accurate and comprehensive records.Worked closely with the largest clients, Central FL Expressway and FL Turnpike, to ensure their system performance needs were met and any issues were resolved efficiently.Orlando MMC

Orlando, Florida, United States

Responsible for maintaining computer technology in a fast-paced, 24×7 operational environment for the Orange County Government.Ensure the efficient operation of end-user hardware, software, peripherals, and mobile devices, while providing exceptional customer support.• Administered tickets and provided end-users with the best equipment and software.• Analyzed and developed key components using prescribed methodologies.• Communicated and negotiated with users, specialists, staff, and suppliers to resolve issues.• Troubleshot network connectivity issues using tools like ping, tracert, telnet, and RDP.• Diagnosed and resolved technological problems effectively.• Maintained software applications and performed upgrades to mitigate vulnerabilities.• Coordinated with internal/external IT groups and vendors to resolve problems.Successfully maintained high levels of operational efficiency, provided excellent customer service that exceeded expectations, and ensured compliance with County requirements.

350 E Crown Point Rd #1100, Winter Garden, Fl 34787

Contracted to install and maintain new PC workstations and laptops for various clients.Provide technical support and manage the installation and configuration of systems to meet client needs.• Installed new PC workstations and laptops with Windows 10 & 11 and MS Office 365 suite.• Managed Windows Active Directory and resolved incidents both remotely and on-site.• Upgraded and repaired faulty operating systems and application software.• Delivered exceptional customer service and technical support.Efficiently resolved technical issues, ensuring high client satisfaction and smooth operational workflows.

Builds the front-end portion of websites, web applications, and WordPress content management system (CMS) to create and maintain websites.• Designing and implementing new features and functionality• Establishing and guiding the website’s architecture• Ensuring high performance and availability, and managing all technical aspects of the CMS• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

Orlando, Florida Area

I'm an expert PPC and SEO consultant I work with client stores to grow their revenue through SEO, paid search, and Facebook advertising, and email marketing. By managing online paid advertising campaigns and search engine optimization (SEO) strategies for clients.PPC:• Creating and planning PPC campaigns across digital channels• Managing campaigns in Google Adwords, Microsoft Advertising, LinkedIn, Facebook, Twitter, and ABM platforms• Conducting keyword research and staying up to date with trends• Designing landing pages• Analyzing ad performance and campaign performance• Optimizing cost-per-lead and cost-per-sale• Writing ad copy and making suggestions for advert templates• Producing reports and presenting data to audiencesSEO:• Working with content teams to create SEO-friendly content• Conducting SEO site audits and reports• Monitoring performance metrics like organic traffic, keyword rankings, and conversion rates• Using analytics tools to identify trends and make data-driven decisions• Advising clients on SEO best practices

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