Nancy Proefke Email & Phone Number

Chicago, Illinois, United States

Clearwater, Fl

Program Manager for the globalization of Commander, the primary product offering of Verifone’s Petroleum and Convenience Retail business, and for the development of the next generation of PIN pad software.

Clearwater, Fl

Client advocate for eight of the largest customers of Verifone’s Petroleum and Convenience Retail business, including ExxonMobil, Sunoco, Valero and Circle K. Responsible for identifying customer needs and initiating appropriate action within Verifone, including: ▪ facilitating and monitoring the launch of new products and technologies,▪ scoping and pricing work effort for new feature development and monitoring performance against budget▪ coordinating troubleshooting,▪ expediting defect resolution,▪ preparing and presenting program overviews and status reports to client and internal management teams, and▪ teaching and mentoring the next generation of Client Account Project Managers.

Liaison between HP business team and IT to deliver a web portal for resellers, an eLearning platform, sales analytics, and process redesign in support of eCommerce.

Tampa, Fl

Managed project to deliver high-impact educational solutions for health care providers, with a primary focus on programs that provide affordable access to high-end pharmaceuticals and improve patient adherence. Responsible for the client relationship from requirements gathering, design, development and quality assurance to the delivery of highly interactive and visual presentations of quantitative and qualitative information using cloud-based mobile and Internet technologies.

Managed projects that leverage the Internet to present targeted marketing to consumers via websites, mobile devices, retailer loyalty programs and social networking. Projects employed Agile software development, PHP, Oracle's enterprise Java computing platform (tiered J2EE), and SOAP/XML, REST/XML, and REST/JSON web services.• Project manager for launch of Digital Solutions business, which extended Catalina from point-of-sale to Internet delivery of targeted offers based on past purchasing behavior, using optimized data mining techniques to deliver personally relevant and local offers.• Responsible for the launch and iterative enhancement of CouponNetwork.com, CouponNetwork.fr and CouponNetwork.jp.• Conducted a pilot project with FourSquare, using social networking to award offers based on lifestyle behaviors, rather than purchase history.• Member of the project team responsible for extending Catalina’s capabilities to mobile devices via integration of an acquired mobile technology company, a multi-million dollar project.• Managed project teams of 5 – 25, including offshore resources in India, France and Japan.• Completed 67 projects, using RAD and Agile Scrum methodologies.

Atlanta, Ga

Project Manager for the Operations, Services and Development (OSD) business unit, migrating the legacy software applications of acquired regional bell operating companies to an optimized ordering, provisioning and billing platform. Responsibilities included the oversight of the high level design, application design, interface design, and system testing.

Maintained and enhanced www.tampabay.brighthouse.com, including application interfaces, online promotions and search engine optimization.

Part-time instructor of IT Project Management and web technology courses - HTML, Dreamweaver, and Flash.

Managed the design, development and global launch of highly interactive, multimedia eLearning. • Worked with executive management and subject matter experts to determine project scope, content and delivery.• Managed the design and development of website portals to provide an integrated environment for eLearning modules.• Coordinated the development and global launch of eLearning modules to introduce the company branding and customer relationship methodology. The modules were translated into five languages and delivered to more than 160,000 employees worldwide via the Philips intranet.• Managed the development and deployment of a 13-module online training tool to introduce a process maturity model to a target audience of 30,000 marketing and sales professionals.• Managed the development of eLearning to introduce procurement cards and provide multilingual training on the reconciliation software. Responsibilities included coordinating deployment via a Learning Management System and content updates when new software versions were released.

• Managed department of 17 IT professionals in three groups: Application Support, Business Intelligence, and Technical Training. • Established a relationship management organization in support of a migration to an Internal Services (ISCo) business model.

Responsible for the re-design and deployment of www.philips.com and 47 country sites, reporting to a member of the Philips Board of Management. Coordinated the resources of 3 corporate departments: Corporate IT, Corporate Communications, and Global Brand Management. Developed and maintained a common web presence with consistent presentation and messaging. • Chaired a council of six product divisions to integrate Philips’ Internet presence via consistent presentation, navigation, and messaging. • Developed and implemented a new governance model.• Coordinated the resources of 3 corporate departments: Corporate IT, Corporate Communications, and Global Brand Management.• Managed website design, technology, content management and globalization.• Participated in migration of data center, including configuration of subnets, server load-balancing and failover, and optimization of backup strategies.• Managed distributed operations team. • Lowered annual budget from €5 million to less than €2.5 million.

• Introduced MS Clustering, MS Exchange, and Thin Client technologies using Windows servers, load-balancing, failover and RAID arrays. • Responsible for Y2K project budget, planning and execution.

• Project Manager of C++ software development in Linux environment for account registration, authentication and billing for the launch of BellSouth.net Internet services. Named to three-member team to coordinate the activity of all project managers contributing to the launch.• Project Manager for the technical trial of web hosting services. Responsible for hardware and software selection, network design, capacity planning, load-balancing, customer provisioning and operational procedures.

• Responsible for implementing a Project Management Office (PMO) for Corporate Information Systems.• Member of steering committee responsible for aligning the priorities of IT projects with the strategic interests of the business.

Project Management

Graduate studies in project management.

Mba, Management Information And Decision Systems

Bba, Management Information Systems