Nanna Ingemann Dalsgaard Email & Phone Number

Shanghai, China

Hong Kong, Hk

I am an independent management consultant with over 27 years of experience in global corporations in various senior roles within marketing, business development, leadership, and customer experience. Having worked in multiple countries, I am now offering to bring my expertise to businesses like yours. With my years of diverse professional experiences, from industries such as Finance, Media, Telco, SAAS, I have developed a unique ability to identify gaps and uncover business opportunities, weaknesses, and potentials that many others may overlook.

Aarhus, Central Region, Dk

Heading the Global Customer Experience team overseeing the development, continuous improvement and delivery of customer experience through out all customer touchpoints. Developing and implementing the right strategies based on data driven information to secure better business practices that benefit customers and help grow our brand and build a positive reputation in the market and among customers.* P&L responsibility for Customer Retention* Data driven 360 customer touch point strategy - development and implementation * ICP and commercial approach development* Develop the overall customer experience strategy and implement best practice across all markets* Customer insights and research to facilitate data driven decisions * Map end-to-end customer journey and satisfaction (NPS, CSAT, CES) * Overarching responsibility for the customer retention and performance * Responsible for building the customer experience and deliverable for the Partner channel * Senior Level Team member * Leader of leaders - day-to-day leadership responsibility for ‘Head Ofs’ customer segments* Overall responsibility for the Customer transformation project* Evaluating and analysing the work processes across the Customer segments to spot opportunities to improve workflow, measure and track delivery ROI* Research to find out more about customer behaviour and preferences

Aarhus, Central Region, Dk

* Building, implementing and executing the global customer marketing strategy in the early stage of the growth journey. This has had a broader company-wide reach and allowing us to become long-term strategic partners with our customers.* Developing the volume and cadence of communications with our customers. Developing inspiration-education and proven case. Deliverables and activation* Initiated and built the customer community "GameChangers" for customers to meet other marketing professionals using gamification and share ideas, insights and experiences while building professional relationships. A place of advocacy and reference ability. * Running data projects - Driving the ‘value’ agenda to not only prevent churn but, build the value of every renewal.* Responsible for developing and running CSAT / NPS surveys - Combining data from all customer touch points in order to develop insights about customers and to facilitate personalised future customer partnerships.

I am proud once again to be part of the 2021 jury evaluating 1600 cases from 800+ companies from 85 countries together with other jury members from around the world at this years Eventex Awards celebrating the best of the best within the international event industry.

Copenhagen, Capital Region Of Denmark, Dk

• Transforming and developing the customer activation journey • Leading an international team located around the Nordic countries and Luxembourg• Responsible for 5 business units in 6 countries creating the overall customer activation strategies and securing correct implementation• Budget responsible with data documented ROI• Process optimisation, IT- and business development within customer activation towards Danske Bank's customers, suppliers and partners• Customer journey focus in collaboration with marketing, CX and digital sales

København V, Dk

• Business development - identifying focus areas, new biz opportunities and 3rd party business relationships • Transforming, developing and executing a new growth area going from support function to a profit generating agency.• Development of business strategies incl. objectives and budgets• Process recognition and optimizations • Daily management of team and part of management team

Praha 1, Praha, Cz

• Transforming, identifying, developing and implementing a new strategy for Saxo Bank after 8 years of "Team Saxo Bank" cycling sponsorship.• Responsible for the development and execution of Saxo Bank's Strategic Partnerships/ sponsorships & activation strategy focusing on the cycling sponsorship, Formula 1, golf and other smaller sponsorships carried out in multiple global regions.• Concept development, production and implementation of conferences, seminars, expos etc. in Asia and Europe.• Daily management of event team• Sparring with Saxo Bank's global Marketing Managers regarding international events - stakeholder management

Frederiksberg C, Dk

• Direct selling to B-2-B customers such as Danske Bank, Microsoft, Arbejdernes Lands Bank, EnergiNet, HOFOR, TopToy, Saxo Bank, Rigshospitalet, Nordea, etc..• Project management of major events - In these two years I produced and executed independently about 60 events with 50 to 2,500 participants. Everything from concept development, negotiations, cash flow and budget for production and execution. Types of events:Business events, exhibitions, VIP events, fairs, fashion shows, gala dinners, conferences, anniversaries, receptions, Christmas parties, leadership seminars, summer parties, international events (Europe), teambuilding, product launches, theme parties, sales contests, etc..

Copenhagen, Capital Region, Dk

Responsible for events such as "Tour de France"​, "Giro d'Italia"​, "La Vuelta"​, "Post Danmark"​, "Paris-Roubaix"​ etc. together with the cycling team "Team Saxo Bank"​ for Saxo Bank's customers, partners and employees. Everything from concept to planning and execution of VIP events in Denmark and Europe.Further I developed an international Expo system based in Holland which was used for Saxo Bank's expos round Europe. In 2010/2011, I executed 35 expos around Europe a year. I moved to Dubai 2011 but kept delivering international expos for Saxo Bank along with other marketing and event projects for local and international clients.

Ae

A new company built as Franchise with existing Real Estate companies located in Dubai representing 6 different nationalities. Marketing & Strategy: • Developing and implementing marketing plans and strategies.• Responsible for development, planning and implementation of different promotional activities

Academy Economist, International Business And Marketing

Ba (Hons), Business, Administration And Management

Coaching & Konflikthåndtering