Nanna Lykke-Kjeldsen

Nanna Lykke-Kjeldsen Email and Phone Number

Director, Business Performance and Digital Transformation @ Nanna Lykke-Kjeldsen
København, DK
Nanna Lykke-Kjeldsen's Location
Copenhagen, Capital Region of Denmark, Denmark, Denmark
Nanna Lykke-Kjeldsen's Contact Details

Nanna Lykke-Kjeldsen work email

Nanna Lykke-Kjeldsen personal email

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Nanna Lykke-Kjeldsen phone numbers

About Nanna Lykke-Kjeldsen

I excel in understanding business and transforming complex problems to solid solutions. I have 20 years successful experience with transformation, digitalization, change management, leadership, commercial strategy, customer experience and business optimization.My expertise spans wide within subscription based services. My career reflects noticeable results within the telecommunication industry leading teams and people, strategic and commercial programs, operational and business turn arounds, new value streams and large IT and digital projects. I am focused, business oriented, competitive, creative and impulsive. I lead and develop my teams and employees through empowerment, high demands, clear communication, great empathy and lots of laughs. I focus on growth and optimizing the business. I thrive working in competitive markets and fast paced environments with large responsibilities, ambitious goals, room for ideas and improvements and results that are reflected on the bottom line.

Nanna Lykke-Kjeldsen's Current Company Details
Nanna Lykke-Kjeldsen

Nanna Lykke-Kjeldsen

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Director, Business Performance and Digital Transformation
København, DK
Nanna Lykke-Kjeldsen Work Experience Details
  • Nanna Lykke-Kjeldsen
    Director, Business Performance And Digital Transformation
    Nanna Lykke-Kjeldsen
    København, Dk
  • Hiper A/S
    Cto
    Hiper A/S Jul 2023 - Present
    København K, Dk
    Leading the Digital Experience and Technology division in Hiper (part of Nuuday).In the division we are focused on building and running the business of Hiper. The division has three main areas within Digital Development, Network DevOps and IT DevOps: Network DevOps: Development and operation of Hipers core network and the access to internet for +100.000 Danish households. IT DevOps: Development and operation of internal IT systems and digital platforms to support customers and our business. Digital Development: Overall and technical roadmaps, project prioritization and project development. Development and optimization of products and campaigns to support existing customers and continuous growth of customer base. Process management, digital selfservice and contact reduction. Customer feedback loops, customer communication and customer experience and data privacy and compliance.
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  • 3 Danmark
    Digital Director
    3 Danmark Dec 2021 - Jun 2023
    Copenhagen, Capital Region, Dk
    Leading the digital department in 3.We are operating the digital platforms, creating relevant content, improving customer experience and self service and enhancing sales funnels on 3.dk while concurrently developing the future digital platforms for 3.
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  • 3 Danmark
    Head Of Digital & Proposition
    3 Danmark Feb 2021 - Dec 2021
    Copenhagen, Capital Region, Dk
    Leading the digital and proposition teams in the consumer division.In the proposition team we define relevant and customer centric mobile and data subscriptions, create device offers and source top notch mobile accessories and lifestyle products to support the core business.In the digital team we operate and develop the digital platforms focusing on relevant self service capabilities, relevant content and offers, optimized sales funnels and great customer experience.
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  • Oister
    Chief Operating Officer (Head Of Operations & Development)
    Oister Mar 2018 - Feb 2021
    København Sv, Dk
    Leading the operational teams of OiSTER including Customer Management, External Sales, CRM, Hardware Sales, Product Management, Business Development and IT.Our main focus is to create and sell best priced mobile and data subscriptions and creating great customer experience through all touch points. We focus on working smarter to constantly deliver the most valuable products to our customers.
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  • 3 Danmark
    Head Of Operations & Delivery
    3 Danmark May 2015 - Feb 2018
    Copenhagen, Capital Region, Dk
    Owning 3s change management board and leading six teams and 40 employees within IT Development and Customer Operations.In the IT department we have the overall and technical responsibility of OiSTER, Zenji and external service providers. We work with project management, end customer and partner billing, back end system development, IT operations and partner and supplier management.In the operational teams we have the overall responsibility of customer care reporting, workforce and process management, IT security and helpdesk and back office teams handling various areas including number porting, technical quality and customer order delivery.
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  • 3 Danmark
    Head Of Wholesale & Second Brands
    3 Danmark May 2013 - Apr 2015
    Copenhagen, Capital Region, Dk
    Owner of 3s change management board and overall responsible for kick off, project management, budgets, go-to-market and launch of Zenji Mobile.Leading a team responsible for the technical setup of OiSTER, Zenji and external service providers including development, project management and IT operations.
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  • 3 Danmark
    Business Delivery Manager
    3 Danmark Jun 2011 - Apr 2013
    Copenhagen, Capital Region, Dk
    Program Managing a large operational turn around program including several projects related to customer service, sales and employee retention.Leading teams responsible for overall project management and IT requirement process for the entire Danish business, for billing and invoicing quality and a team responsible for OiSTER IT development and support.
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  • 3 Danmark
    Programme Office Manager
    3 Danmark Nov 2008 - May 2011
    Copenhagen, Capital Region, Dk
    Project managing the startup and launch of OiSTER mobile.Leading a team responsible for the overall project management and IT requirement process for the Danish business (customer service, sales, finance and products).
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  • 3 Danmark
    Quality & Supply Chain Manager
    3 Danmark Jul 2008 - Oct 2008
    Copenhagen, Capital Region, Dk
    Leading a small team of project managers and a team responsible for the logistics and after sales processes (warehouse, logistic orders, repair partner and repair orders).Managing projects related to sales, logistics and prioritizing requirements for sales and logistics departments.
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  • 3 Danmark
    Project Manager & Teamleader, Sales & Logistics
    3 Danmark Mar 2007 - Jun 2008
    Copenhagen, Capital Region, Dk
    Team Lead and Project Manager focusing on projects and IT requirements related to areas within sales and logistics.
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  • Telia Danmark
    Project Manager, Technology Business Support
    Telia Danmark Dec 2006 - Feb 2007
    Solna, -, Se
    Overall and technical project management.
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  • Telia Danmark
    Teamleader, Quality & Improvements
    Telia Danmark Nov 2005 - Dec 2006
    Solna, -, Se
    Information management, process optimization and project management within the Customer Management Division.Management of five employees.
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  • Orange
    Customer Management Support Expert
    Orange Nov 2004 - Oct 2005
    Issy-Les-Moulineaux, Île-De-France, Fr
    Process optimization and participation in projects for the Customer Management Division.
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Nanna Lykke-Kjeldsen Skills

Telecommunications Management Project Planning Business Development Project Management Project Portfolio Management Team Management Business Strategy Mobile Devices Process Management Coaching Change Management Team Leadership Telco Innovation Management New Business Development Start Ups Entrepreneurship Strategy Business Process Integration Analysis Business Analysis Facilitators Program Management Business Process Improvement Optimizations Project Delivery Optimization Operations Management Product Management Digital Transformation Customer Experience Service Delivery Customer Service Customer Relationship Management Stakeholder Management

Nanna Lykke-Kjeldsen Education Details

  • Aalborg University
    Aalborg University
    Informatics (Communications & Computer Science)
  • Esbjerg Statsskole
    Esbjerg Statsskole

Frequently Asked Questions about Nanna Lykke-Kjeldsen

What company does Nanna Lykke-Kjeldsen work for?

Nanna Lykke-Kjeldsen works for Nanna Lykke-Kjeldsen

What is Nanna Lykke-Kjeldsen's role at the current company?

Nanna Lykke-Kjeldsen's current role is Director, Business Performance and Digital Transformation.

What is Nanna Lykke-Kjeldsen's email address?

Nanna Lykke-Kjeldsen's email address is nanna.lykke-kjeldsen@3.dk

What is Nanna Lykke-Kjeldsen's direct phone number?

Nanna Lykke-Kjeldsen's direct phone number is (850) 900*****

What schools did Nanna Lykke-Kjeldsen attend?

Nanna Lykke-Kjeldsen attended Aalborg University, Esbjerg Statsskole.

What are some of Nanna Lykke-Kjeldsen's interests?

Nanna Lykke-Kjeldsen has interest in New Technologies, Innovation And Startups, Improving Businesses And People.

What skills is Nanna Lykke-Kjeldsen known for?

Nanna Lykke-Kjeldsen has skills like Telecommunications, Management, Project Planning, Business Development, Project Management, Project Portfolio Management, Team Management, Business Strategy, Mobile Devices, Process Management, Coaching, Change Management.

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