GoCardless helps more than 93,000 businesses collect recurring payments through our global bank to bank network and platform designed for invoicing, subscription, membership and instalment payments. Global operations at GoCardless with a team of 100 FTE across:- Payment Operations - processing payments volumes of $52bn annually- Customer Support - 24/7 support for 93,000 merchants- Compliance Operations - due diligence and onboarding of merchants of across 31 countries- Billing & Credit - enabling scale and flexibility through automated fee calculation and invoicing- Global Payment Partnership - our network of payment schemes, banks and payment technology providers enabling GoCardless’ global network of bank payments incl. Open Banking, US (ACH), Canada (PAD), UK (Bacs, Faster Payments), EU (SEPA), Australia (BECS, PayTo), New Zealand (BECS), Denmark (Betalingsservice) and Sweden (Autogiro) Responsible for the transition of operational teams from London to Riga, driving scale and efficiency through the creation of a Shared Service centre with focus on operational excellence.

Responsible for GoCardless' global banking and payment scheme network and payment processing• Reduced banking supplier costs by 20% through price negotiations; facilitated by strong relationships and solid, data driven compliance practices• Established the first safeguarding compliance programme including a strong governance structure that ensured company wide compliance with new regulatory requirements from day one• Established GoCardless’ New York office

• Built the first global bank debit network from research to execution within 18 month, which enabled GoCardless’ global expansion into 31 countries.• Led GoCardless’ partnership with Wise to build and launch our FX product, which enables businesses to receive payments in any currency• Scaled payments processing capabilities to handle 3x volumes and peak processing of 2m+ payments per day• Drove highly automated processing and reconciliation processes through continuous improvement enabling average daily processing capacity of 430,000 payments per person• Ensured Brexit readiness and ensured a seamless transition of European payment flow

UK Finance is the trade organisation for the UK banking and financial services sector. The Payments Product & Services Board leads and prioritise payment industry related matter while anticipating and adapting to changing customer, technological, regulatory and societal demands and opportunities. It formulates payments industry policy and prioritise payments work plan.

Ctrl Me Robotics is a pioneer within the drone industry in California. The company provides customised and autonomous drone solutions for industrial inspection, the film industry and beyond.Main achievements:• Increased revenue by 57% from 2015-16• First hand experience with leading M&A processes from due diligence to closure• Pivoted the firm from a B2C to a B2B commercial/sales model• Set up processes to accurately measure financial and legal risk, control burn rate, and provide robust financial planning/forecastingAreas of responsibility include: • Strategic direction together with CEO• Finance: Financial forecasting, taxes, accounting, budgeting and HR• Legal: Overseeing all legal activities including corporate documentation, customer contracts and employment contracts• Investor Relations: Fundraising and maintaining relationships with Los Angeles based investors • Operations: E-commerce sales, website, management information (MI) reporting, market analysis and property management

The Customer Due Diligence department (600+ employees) carries out anti money laundering 'know your customer' (KYC) and 'ongoing know your customer' (OKYC) due diligence on all Commercial Banking customers incl Small Medium Enterprises (SME), Mid Markets, Global Corporates and Financial Institutions.Managed department with four teams responsible for the following areas:• Capacity planning incl modelling and resource allocation• Defined growth strategy for rapidly growing department• Performance optimisation, mapping and documentation of Anti Money Laundry KYC/OKYC processes including defining operational targets• Management information (MI) production and reporting to senior stakeholders across Commercial Banking and Operations• Financial planning and budgeting for Customer Due Diligence • Implementation of process management software

• Led delivery of Balanced Scorecards for 3,350 front office colleagues in Small, Medium Enterprise (SME) Banking ensuring consistency and alignment with strategic objectives• Delivered detailed strategy for increasing debenture led lending to SMEs• Drove lending performance across Commercial Banking through close engagement with senior execs• Developed strategy for Group Marketing Director on the Bank's future engagement with the social enterprise sector• Lead the Bank's involvement in high street re-generation projects across the UK

• Defined a complete social investment strategy for a large UK charity including recommendations on practical implementation based on capabilities and the current impact investment landscape.

• Initiated and established the Trading Services Department transforming the team from a low level support function to a professional team respected for its high level of expertise, customer focus and value adding work related to trade support and trade allocation of FX, FX options, CFDs, shares and futures• Led a team of 12 developers in the design, development and implementation of an automated trade allocation system as a part of a high profile high risk management strategy• Awarded by Saxo Bank’s CEO for maintaining high ethical standards and successfully implementing global procedures to prevent unethical trading behaviour • Defined and implemented global risk management procedures reducing the bank’s losses on trading errors

• Responsible for the bank’s portfolio of Japanese financial institutions and built strong relationships with these• Provided FX trading advice to institutional and corporate clients in Japan, the Middle East and Scandinavia• Handled orders and RFQ (request for quote), monitored flow, and provided market updates related to FX, commodity futures, shares and CFDs• Planned and implemented a cross-organisational 24h Japanese Support Desk aligning Back Office, Sales and IT to meet the service level necessary to operate in Japanese financial markets

Director's Office