Nur Alam Siddik Nannu Email & Phone Number

Framingham, Massachusetts, United States

Dhaka, Dhaka, Bangladesh

• Managing IT Operations & Service Delivery.• Monitoring, Analysis & Troubleshooting.• Unilever regional project rollout in UBL (Unilever Bangladesh Limited).▪ Hardware and Software Asset management activities, Asset capitalization, Asset Refresh, Insurance Policy, Disposal process. Stakeholder and Vendor management with maintaining SLA.▪ Ensure smooth IT Support & manage endpoint devices (Laptop, Desktop, Smart Printer, Mobiles devices & Other IT equipment’s).▪ Ensure VIP’s (Local & Global), MC member’s High priority IT support.▪ Country level, critical business impact IT Incident management.▪ Troubleshooting Network related problems including LAN, Wi-Fi, Intranet, Internet, etc.▪ Active Directory/Azure cloud Users, Identity & Access, Domain, BitLocker, and other control management.▪ IT ticketing, resolving and escalation from level 1>2>3 support to meet SLA.▪ SAP (ERP), Citrix Receiver software installation with version control, manage license and module configuration.▪ Creating and automating workflows across multiple applications and services through Microsoft Power Automate on business request.▪ Application development through Microsoft PowerApps on project based or business request.▪ Cyber Security Operations, Security Risk Management analysis and ensure solution.▪ Vendor management (Local & Global) in delivery of infra services.▪ Data analysis and visualization with MS Excel & Power BI on business request.▪ Providing IT solutions for Event Management.▪ New Joiner IT Induction, user education for several IT processes, asset provision, leave request process and IT clearance.▪ Build and promote technical documentation, manuals, and IT policies.▪ Test and evaluate new technology to ensure smooth IT Operations and user experience.▪ Monthly stock audit on Workstations and P&C▪ Annual Microsoft 365 True-up Activities to reduce and maintain cost effective office apps and licenses.

East Shewrapara, Mirpur, Dhaka 1216

• Ensure training with several National Institute & Bank as an assistant trainer on “Online Office Management”, “Cyber Security Awareness Workshop”, “Vulnerability and Penetration testing”, Several types of security checkup and Audit.• Ensure trainees IT support.• Ensure Lab and other IT equipment as per training requirements.• Troubleshooting network issues.• Schedule and inform serval organization and trainer for the time/date.• Create several surveys and online registration form for the training session.• Create groups, pages to publish training soft copy materials and events documents as per trainee requirements.• Hardware and software installation and troubleshooting.• Laptop and desktop repair and parts replacement.• Resolve software related issues for Android, iPhone and iPad and other Smart Devices.

Bachelor’S Degree, Computer Engineering

Engineer’S Degree, Computer Engineering

Activities and Societies: Programming Contest, Debate, Carrom

Higher Secondary School Certificate, Computer Science

High School, Science

Activities and Societies: Debating, Playing cricket, footbal, badminton, swimingScience

Primary School, Science Section

Activities and Societies: Carrom, Swiming, Debating, Playing cricket, footbal, badminton.