Nano Goosmann Email & Phone Number

Denmark

I lead a talented department dedicated to delivering exceptional market research. Effective management and people engagement is integral to my leadership style. I excel at building and motivating high-performing teams, nurturing talent, and fostering a collaborative environment. By aligning individuals' strengths with strategic goals, I drive operational efficiency and promote innovation. With expertise in Power BI, management, and strategic leadership, I am dedicated to delivering tangible results and fostering a culture of excellence. As a Power BI enthusiast, I leverage the platform's capabilities to transform complex data into valuable insights. By developing interactive dashboards and visualizations, I empower my employees to make informed decisions that drive our business growth.Power BI | Management | Strategy | KPIs | Customer Satisfaction | Employee Performance

Denmark

In my role, I implemented process optimization initiatives, streamlined workflows, and reduced operational bottlenecks. By analyzing existing processes, identifying inefficiencies, and implementing targeted improvements, I achieved significant time and cost savings.Responsible for the following key areas: • Operation• Project Planning• KPI management & optimization• Management of 4 Supervisor, 2 Assistants, and 210 employees• Salary & HR• Change management• Quality management• Key account management

Århus Area, Denmark

After working at Epinion for a few months, I started to use my strong analytical skills to optimize processes as well as performance. To do this I developed different Dashboards and Reports in Microsoft Power BI as well as working together with business partners like Plecto and Planday. One part of the performance optimization is, of course, to increase employee performance through coaching, which is one of my key competencies back from the days at TDC. Key Areas:- Microsoft Power BI (Development and Implementation) in the Operations Department, primarily for the C-Level Management- Process optimization- Performance optimization- Smart Shift scheduling- CoachingOutcomeAfterall we improved the performance from Index 86 to Index 134

Aarhus, Middle Jutland, Denmark

In mid-march 2019, while writing my Bachelor Thesis I started working at Epinion as a Supervisor (on-the-floor Manager). My main task back then was to help the employees with every kind of issue or question as well as being responsible for the performance.

Munich Area, Germany

Throughout my fifth semester, I was an intern at the BMW Group where my main project was to update the global BMW New-Car sales consulting package for Small and Medium Sized Enterprises. Besides the update I used my strongly analytically skills as well as the know-how of the fieldwork at Tele Danmark Communication, to screen existing programs as well as best practices and optimize them. Besides that, I was responsible for the implementation of a Programme to create more excitement during traininggssessions worldwide called "Excitement in Training".

Flensburg

During my third and fourth semester, I was working at the Kreuz-Pharmacy mainly in the Quality Management. My main focus area was to update the Quality Management System (QMS) of ISO9001-2008 to the new criteria of the ISO9001-2015. I was responsible for the overall development, implementation, and maintenance of the organization’s QMS. I also needed to ensure that the organization’s Quality Management System conforms to the customer, internal, ISO 9001, and regulatory/legal requirements as well as the requirements of the Chamber of Pharmacists of the Federal State of Schleswig-Holstein. Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products. Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement. Another big part of my daily work was to expand existing customer relations and gain new customers, through different marketing approaches. I also needed to ensure that our dunning management/procedures were running smoothly and report back to the management. Key working Areas:- ISO:9001- BPMN 2.0 (Business Process Model and Notation)- E-Commerce - Development, Implementation, and Maintenance. - Human Resources - Recruitment, Staffing & Planning- Marketing - Maintenance of the online appearance (Social media & Homepage)

Flensborg

After a year at TDC in the Credit & Fraud Management department, I got promoted to a sales-coach and started in the TDC Trainee Program which I graduated after a few months.My daily work was to help and coach sales or costumer agents in improving their sales skills. Every agent needed to reach the company’s sales goal and it was my job to get people there. Besides the coaching, it was also my intention to raise the overall sales performance of the Flensburg department threw several “special” events like during a “Sales-boost-day” with some extra goodies for the agents to help them get/ or stay motivated. Those “special” events went out to be a great strategy and increased the sales-performance to new heights. To the best of my knowledge, these days still have had the highest-selling-rate in the history of the TDC Flensburg department.

Flensburg

Working with the Credit & Fraud Team of TDC was an honor for me. I was chosen together with 12 others to be responsible for the Credit and Fraud management for the TDC Group. Daily work:1. Answer the Fraud Services main phone line. 2. Review, monitor and potentially close New Accounts and recently opened accounts using information received from the back office.3. Review and process fraud alerts for mobile phone fraud, investigate employee violations, check holds, and account abuse. 4. Helping Partners in the TDC Group as for example the enterprise solutions (TDC Erhverv) or the private customer relations sector (TDC Privat)Besides the Credit and Fraud management I also worked in the new developed TDC TAK (Tag ansvar for kunden) department, which is a special department for taking responsibility for the customer. The goal of this special department was to increase the customer satisfaction. The results of this department are:• The share of poor customer experiences has been halved.• The proportion of customer complaints is reduced by 60%.• The proportion of customers expressing the desire to leave TDC has fallen significantly.• The ability to maintain customers is improved.

Bachelor Of Science - Bs, International Economics, Business Administration And Business Relationship

Abitur, Biology, General

Activities and Societies: Handball, Volleyball