Highly adaptable Systems Specialist with a proven background in the development, improvement and implementation of technology solutions.I am self-motivated and an effective problem solver who can work under pressure in a fast-paced and challenging environment. I have a strong appreciation of business imperatives gained through tertiary qualifications, including a Diploma in Leadership & Management and Six Sigma practices. I also hold certificates in Information Technology and Micro Business Operations.Technical Skills:- Service Management- Systems Administration- Defect Improvement- Incident Management- People Development and Retention- Emotionally Intelligent and Adaptive- Remote Assignment, Reliable, Result Driven- Interpersonal CommunicationIn addition to my formal education, I bring an abundance of technical experience covering a wide range of methodical understanding. I have gained exposure to health, government, commercial and different mining sectors, which has developed a deep appreciation of operational delivery requirements across multiple disciplines, businesses and people. In my previous roles, my main focus was to investigate and remedy all reported incidents within service level agreements. I took actions in line with company policy and processes, utilising products such as Azure to commission and maintain company infrastructure systems, including moves, additions and changes. I also performed asset management activities to track and report the monthly billing cycle, asset life cycle, hardware refresh, software licensing and cost management.My responsibilities included expanding my knowledge to provide technical resolutions for printers, small offices, satellite offices, home offices, video conferencing, access control systems, production reporting, servers, backups, desktops, laptops, networks, wireless setups, server power systems, UPS and generators. I am familiar with subscribed technology services and third-party system providers. Additionally, I have experience in vendor management, licensing, support agreements, reviews and payments, which involved regular communication and engagement for service delivery. I managed incident queues, ensured service level agreement compliance, followed ITIL processes, focused on customer experience and engaged in voluntary projects to benefit the community.Lastly, I have provided in-depth knowledge and tuition to private individuals and businesses from different industries and diverse cultural backgrounds, effectively communicating with them.