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Michael Douglas is listed as Information Technology Operations Engineer at Adept IT Solutions Newcastle, a with 7 employees, based in Newcastle, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Michael Douglas.
Michael Douglas previously worked as Senior System Engineer at Sos Technology Group Pty Ltd and Customer Service & IT Support Technician at Scrypt Ventures. Michael Douglas holds Bsb51915 - Diploma Leadership & Management, Business Administration And Management, General, Competent from Gq Australia Institute.
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Highly adaptable Systems Specialist with a proven background in the development, improvement and implementation of technology solutions.I am self-motivated and an effective problem solver who can work under pressure in a fast-paced and challenging environment. I have a strong appreciation of business imperatives gained through tertiary qualifications, including a Diploma in Leadership & Management and Six Sigma practices. I also hold certificates in Information Technology and Micro Business Operations.Technical Skills:- Service Management- Systems Administration- Defect Improvement- Incident Management- People Development and Retention- Emotionally Intelligent and Adaptive- Remote Assignment, Reliable, Result Driven- Interpersonal CommunicationIn addition to my formal education, I bring an abundance of technical experience covering a wide range of methodical understanding. I have gained exposure to health, government, commercial and different mining sectors, which has developed a deep appreciation of operational delivery requirements across multiple disciplines, businesses and people. In my previous roles, my main focus was to investigate and remedy all reported incidents within service level agreements. I took actions in line with company policy and processes, utilising products such as Azure to commission and maintain company infrastructure systems, including moves, additions and changes. I also performed asset management activities to track and report the monthly billing cycle, asset life cycle, hardware refresh, software licensing and cost management.My responsibilities included expanding my knowledge to provide technical resolutions for printers, small offices, satellite offices, home offices, video conferencing, access control systems, production reporting, servers, backups, desktops, laptops, networks, wireless setups, server power systems, UPS and generators. I am familiar with subscribed technology services and third-party system providers. Additionally, I have experience in vendor management, licensing, support agreements, reviews and payments, which involved regular communication and engagement for service delivery. I managed incident queues, ensured service level agreement compliance, followed ITIL processes, focused on customer experience and engaged in voluntary projects to benefit the community.Lastly, I have provided in-depth knowledge and tuition to private individuals and businesses from different industries and diverse cultural backgrounds, effectively communicating with them.
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Newcastle, New South Wales, Australia
Adept IT Solutions is a locally owned and operated IT Managed Service Provider industry leader. With culture at our core, we are a team of multi-skilled professionals who each take pride in our work and projects.
Thornton, Newcastle, Nsw
As Senior System Engineer my role is wide ranging and starts with providing high level technical support & guidance for our clients & helpdesk team.Being a senior member of the technical delivery team, I am critical to ensuring client IT needs are met by providing support, advice, proactive planning, management & design for their networks. I am responsible for designing & implementing roadmaps for our clients alongside other senior staff, with the assistance of the helpdesk team.I provide a technical escalation point for team members & assist management staff with developing systems & strategies to improve internal operational efficiencies & service delivery to our clients.I develop and maintain relationships with team members, provide leadership, coaching & guidance, taking a proactive approach to the professional skils development & growth of both myself and team members, while promoting & contributing to an encouraging and inclusive team environment.Key responsibilities:• Become a source of knowledge for assigned client networks.• Work with the account management team to design and deliver networks, remedial projects, IT roadmaps & advice to our clients.• Provide technical support & an escalation point to team members.• Ensure customer enquiries and support cases are responded to & resolved a timely fashion.• Assist the helpdesk with tickets if required.• Assist with creation and management of policies, processes & procedures.• Create & management of knowledge based articles and system documentation as required.• Ensure that all relevant client information is stored securely in accordance with the Privacy Act.• Encourage & be proactive in the professional skils development & growth of team members.
Hunter Valley New South Wales
“is your computer driving you crazy?”If the answer is YES, call me.“Computer System Repair, Hardware & Software Support, Service Delivery Company“Tailored technical solutions for all problems.In home or business, in consultation complimented with experience and wisdom.Owned & Operated in the HUNTER VALLEY.NANOTREK “measure competitors, their quotes & operations.”NANOTREK “take pride in ZERO markup on everything, all the time, on anything purchased for a customer request.”NANOTREK “offer effortless value, engagement & support to their customers family, friends, colleagues & workplaces”.LASTLY “no fix? ZERO charge guaranteed!” Sometimes, even with all this experience, breathing life into tech ain’t possible.
Gemco
Coordinate, improve and govern the various systems utilised by the Training and Site Services functions. Primarily responsible for supervising two staff and the following areas of the site systems function for the mine
Gemco
Dual company role, service management and technical management. End to end technology infrastructure management of mine production and safety systems; servers, data stores, network, generators, environmental monitoring, continuity of business service and business process integration
Gemco
Oversee the provision of IT services to the Commission delivered by both internal technology teams and external providers. The role is responsible for establishing processes and actions that ensure that our system is stable and secure, and that the delivery of IT services and problem solving is customer-centric, professional, and timely. They provide leadership and guidance to members within the team.
Gemco
The Team Leader, Technology Support leads a team focused on supporting the technology that team members use, implements the budgets and business needs assessed by senior leadership, interacts with teams from around the company and assists senior leadership with developing best practices for technology support.
Singleton, New South Wales, Australia
Responsibilities:Troubleshoot and repair equipment as defined by the service engineering teamBe ready to travel for extended periods of time covering multiple locationsPerform complex and precise debug, rework and repairPerform tasks requiring a high level of skill and patienceOperate a variety of hand tools, power tools, diagnostic and measuring equipmentDevelop and follow best practices and procedures for various maintenance activities related to technology equipmentMaintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelinesHave flexibility to provide support outside your region and possibly outside the contract as requiredBe prepared to support other customers in quiet timesLearn and develop your skillsPerform other related duties as assigned per growth and diversity across applicationsActively work across Microsoft and affiliated sites, suppliers & products ensuring they stay online and performing at an optimal levelSafetyProductionAccountabilityOncall 24/7Gain contractsLiaise with clients and build prosperous relationships to secure your role
Bhp Gemco
Interact with clients to solve their issues. Install new hardware and software or systems and keep track of existing problems; check on these existing problems and, at times, team up with other professionals. Responsible for keeping track of newly- purchased equipment. Work directly with people, have extensive knowledge of computer software and hardware, and possess excellent people and mechanical skills. Action all Incident and service requests within SLA timeframes. Contract compliance. ITIL knowledge.
Palmerston, Northern Territory, Australia
Darwin Cbd, Northern Territory, Australia
Other employees you can reach at adept-it.com.au. View company contacts for 7 employees →
Steve Watson
Colleague at Adept It Solutions NewcastleCameron Park, New South Wales, Australia
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Paul Strang
Colleague at Adept It Solutions NewcastleGreater Newcastle Area, Australia
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Cullen Hughes
Colleague at Adept It Solutions NewcastleKotara South, New South Wales, Australia
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William Kershaw
Colleague at Adept It Solutions NewcastleNewcastle, New South Wales, Australia
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Brodie Williams
Colleague at Adept It Solutions NewcastleAustralia
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Sally Strang
Colleague at Adept It Solutions NewcastleGreater Newcastle Area, Australia
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Blake Goodchild
Colleague at Adept It Solutions NewcastleGreater Newcastle Area, Australia
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Joshua Fenning
Colleague at Adept It Solutions NewcastleRutherford, New South Wales, Australia
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Jason Canobie
Colleague at Adept It Solutions NewcastleRutherford, New South Wales, Australia
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Chris Sternbeck
Colleague at Adept It Solutions NewcastleMaryland, New South Wales, Australia
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Activities and Societies: The Hub Newcastle
Activities and Societies: Civil Aviation Services Australia Certificate
Activities and Societies: SixSigma
Activities and Societies: SixSigma
Quick answers generated from the profile data available on this page.
Michael Douglas works for Adept IT Solutions Newcastle.
Michael Douglas is listed as Information Technology Operations Engineer at Adept IT Solutions Newcastle.
Michael Douglas is based in Newcastle, New South Wales, Australia while working with Adept IT Solutions Newcastle.
Michael Douglas has worked for Adept It Solutions Newcastle, Sos Technology Group Pty Ltd, Scrypt Ventures, Nanotrek.Com.Au, and South32.
Michael Douglas's colleagues at Adept IT Solutions Newcastle include Steve Watson, Paul Strang, Cullen Hughes, William Kershaw, and Brodie Williams.
You can use AeroLeads to view verified contact signals for Michael Douglas at Adept IT Solutions Newcastle, including work email, phone, and LinkedIn data when available.
Michael Douglas holds Bsb51915 - Diploma Leadership & Management, Business Administration And Management, General, Competent from Gq Australia Institute.
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