Customer Executive Support Engineer
Current1. Assist customers via email and phone calls with all aspects of their accounts including property listing creation/editing, account management tools, channel partner help.2. Properly manage and document all work performed as part of ticket queue management.3. Resolved the billing issues on time without escalation.4. Coordinating with IT teams, Distributors, Business stakeholders to solve the4. DMS application related issues.5. Given training to the Distributor to use the DMS application for daily business transactions.6. Generated daily, weekly, and monthly dashboard call details with Ageing calls data.7. Customer master migration on client requirement.