Mission before Commission!

• Manage and coordinate India promotions, exhibitions, seminars and previews• Formulate and executive below-the-line customer communication (include print, outdoor, direct-to-customer marketing, public relations etc)• Develop business India markets• Source, appoint and train suitable student recruitment agents• Lead and motivate team members to work towards meeting enrolment targets• Budgeting and multi-functional teamwork within or across departments• Accountable for the enrolment targets for the India market.• Compliance with ISO, Private Education Act, EduTrust, etc

Marketing Supervisor - Revenue Management Processes & Systems, United Parcel Service Singapore Pte Ltd - Nov 2010 – June 2012Master Operating Plan (MOP) – Policies and Processes• Review and conduct analysis for business impact due to new process and policy • Develop training materials for new process and policy as well as conduct trainingRevenue Management Systems & Support• Design, recommend & conduct system testing plan and training for system deployment• Provide support on system issues & engage in Enterprise Releases / EnhancementsKey achievements• Devised & deployed a program that balances both profitability and compliance with a goal of increasing revenue compliance that translates into $36 million in missed opportunity monthly• OR improved from 1.81 to 1.70 while Compliance improved from 11% to 14%• Fully deployed a system in APAC that supports effective price determination, creates consistency in discounting and improves the process efficiency • The implementation facilitated an approximate 25% reduction in incentive requests from customers as the system provides market based incentives that is competitive Marketing Supervisor – Customer Technology, United Parcel Service Singapore Pte LtdMarch 2008 ~ Oct 2010• Monitor and analyze performance of UPS E-Commerce and technology product portfolio• Identify and assess new market opportunities for the deployment of UPS technology portfolio• Project planning to support the launch of new interactive technology products and services• Develop relevant information reports on product performance and customer adoption trends• Review performance of countries across products and customer segmentsKey achievements • Upgrade of UPS shipping software to a higher version via a mailer approach that resulted in it being 133% effective against plan that resulted in significant cost savings and higher revenue• Initiative to penetrate small package conversion sales with UPS air freight services.

E-commerce Account Manager, United Parcel Service Singapore Pte Ltd May 2005 ~ March 2008• Direct customer contact for the purpose of selling UPS Electronic Commerce Solutions• Manage the implementation process by identifying customer needs and product training. • Increase UPS presence and recognition in the Electronic Commerce industry.Key achievements• Exceeded my business performance expectations for 2006/2007 with an effectiveness of 232.35% against plan. • Top E-commerce Account manager in 2007 for the South District Region