Naomi Dans Email & Phone Number

Knoxfield

Dandenong, Australia

Three planning contract roles using SAP MRP. 1. Raw Material Planner, International Flavours & Fragrances (Indonesia)2. Planner & Inventory Controller, International Flavours & Fragrances (New Zealand)3. Raw Material Planner, International Flavours & Fragrances (Australia)

Melbourne, Australia

Effectively planned manufacturing schedule and output quantities of quality spray dried, reaction based and liquid flavour technologies within production capabilities and expected lead times, which were used for internal manufacturing requirements and sold to external customers nationally and internationally. Accurately allocated work load across multiple technologies and machinery types of approximately 10 – 20 tonnes product on a daily basis and provided detailed and accurate work instructions to factory floor in a timely manner with GMP & HACCP focus. Maintained and reviewed product master data ensuring customer requirements were met whilst reducing inventory days and enhancing production efficiency. Responsibilities:• Converted SAP MRP planned orders to accurate process orders within customer required lead time and manufacturing capacity limitations.• Ensured all process orders were created exactly with useful work instructions, precise raw material allocations and quantities, and specific packing or batch off instructions outlined. • Printed and collated correct shop floor papers including process instructions, customer details, HACCP information and quality sampling requirements for manufacturing use based on planned daily workload. • Communicated raw material shortages, production delays and yield losses to concerned parties in a timely manner. • Completed stock transfer orders and warehouse bin replenishments in line with daily manufacturing consumption of materials. • Reviewed all finished goods (on sold or internal use materials) and maintained master data for safety stock level, lot sizing, minimum and maximum batch size, pack size and lead time based on historical consumption, forecasted demand, and consideration of total shelf life.• Supported reduction in inventory days, write off and slow moving stock value by seeking opportunities to rework or batch off rejected and expired materials in new makes.

Melbourne, Australia

Purchased timely and useful ingredients from national/international suppliers and IFF affiliates to support manufacturing requirements within a global supply chain. Material replenishment planning for excess of 1,300 perishable items including dangerous goods, pre-cursor materials, and short shelf life items. One of two raw material planners with inventory control of over $10M AUD stock on hand. Material portfolio comprised of high value and volume commodities.Responsibilities:• Planned raw material replenishment in line with manufacturing requirements and trends, with consideration to warehouse capacity and shelf life limitations. • Reviewed and administrated material safety stock levels, product lot sizing, contracted purchase volumes, import permits, product returns, and quarantine release.• Communicated supply issues to key stakeholders and escalated with procurement where necessary. • Managed international sea and air freight deliveries and associated documentation.• Analysed and issued vendor material forecasts.• Assessed restricted, obsolete and slow moving materials to resolve excess inventory by trading, extending shelf-life or scrapping.

Melbourne, Australia

Reporting and analysing role that oversaw inventory movements and stock position for Australian and New Zealand inventory of value greater than $15M AUD to reduce discard, ensure traceability and drive down non-conformance exposure. Extracted accurate data and collated reports on a monthly basis for corporate office regarding overall inventory position, (inventory age, slow moving and obsolete goods, restricted stock, consignment stock). Proactively reviewed restricted and ageing inventory for salvage, resell, batch off or discard and made recommendations to Operations Manager for scrap. Responsibilities:• Generated accurate inventory reports at financial month end that itemised all inventory on hand, and detailed quantity, value, stock location, inventory age, type (raw material or finished good), batch and shelf-life expiry.• Extracted data and reported inventory movement issues to warehouse and production managers for action, (e.g. negative stock bins, ullages, unconfirmed transfer orders, incomplete cycle counts), and followed up to ensure these were rectified.

Melbourne, Australia

Direction of a team of five customer service officer’s providing exceptional customer relations to national and international accounts in the Asia Pacific region with an on-time delivery performance greater than 95% Assertiveness and broad company knowledge required to leverage key areas of supply chain and operations in order to fulfil customer promises.Responsibilities:• Supervised daily customer service officer tasks: order processing, sales enquiries, order confirmation, sales order changes, credits/debits, stock availability checks to meet customer promised date, maintenance of customer account details and product information, etc.• Interviewed and screened new staff candidates alongside talent panel, and provided initiation training with new team members.• Co-ordinated external non-conformances with other departments to implement corrective/ preventative actions.• Administrated credit and debit requests with approved transactions released by each financial month end.• Audited daily work practices and drove continual improvement.• Managed relationship with freight service providers. • Delegated strategic and minor customer accounts to team members’ based on performance.• Weekly team meetings minuted to encourage continuous improvement and team harmony.• Monthly one-to-one’s and annual performance appraisals with each team member that contributed towards salary review.

Melbourne, Australia

Accountable for strategic national accounts as a customer service professional. Supported customer order fulfilment process from product enquiries, through to new business set-up, receipt of order until delivery, to ensure all order lines met DIFOTQ. Displayed ability to multi-task at a high level of accuracy, whilst effectively communicating with internal and external customers and delivered Customer care duties after sale involving credit/debit claims, and external non-conformances requiring corrective or preventative action. Responsibilities:• Maintained exact master data of customer accounts: address details, contact persons, carrier and pallet preferences, delivery requirements, co-packer relationships, etc.• Maintained customer specific product information: product listing, customer material codes and descriptions, preferred pack sizing, labelling requirements, etc.• Entered all orders and confirmed delivery within 24hrs of receipt of customer purchase order.• Responded in a timely and helpful manner to all inbound customer calls and emails. • Updated sales orders and communicated changes in order confirmation to customers where required. • Proactively checked stock availability and communicated delivery issues to customers in a sensitive manner. • Liaised with company team members from commercial, operations and supply chain to ensure customer requirements were met and issues were escalated. • Created credit and debit invoices to resolve payment disputes. • Documented non-conformance issues and ensured corrective and preventative actions were communicated professionally to customer.

Melbourne, Australia

Provision of exceptional customer service answering first call inbound enquiries regarding order status, product information, quotations, and warranty claims to key retail accounts. Timely and accurate order entry with subsequent monitoring of production lead times and despatch to ensure customer promises are met. Broad product knowledge and strong problem solving skills supporting national sales team to strengthen existing business relationships and affirm new customer accounts. Maintenance of up-to-date product catalogues and delivery of monthly / annual sales reporting to management.

Melbourne, Australia

A fast paced and multi-skilled role directing all areas of reception, customer service and administration in a growing FMCG import business. Daily tasks including answering first call, order processing, administration support to sales personnel, maintenance of product showroom, walk-in cash sales, control of petty cash, and back-up accounts receivable/payable and payroll. Excellent organisational skills and assertiveness proven to meet customer promises and ensure office/warehouse harmony.

Bachelor Of Business Marketing (Multimedia), (Deferred)

Education record

Activities and Societies: Student Representative Council, Debate Team, Zenith Program