First point of contact for customers queries.Assisting new customer service agents with queries whilst working.Managing the Cash Bag.Provide fast and efficient resolution for issues that may arise for customers’ orders.Liaising with departments to facilitate on-going promotion launched by the company.Apply new process to on-going new development occurring within the warehouse team.Facilitate collection and delivery of orders within the UK and abroad.Provide assistance in store when heavy traffic of customers flows in.

 Recruitment & Selection HR Administration Creating Job Adverts Current UK Employment Law Research & Analysis Administration Mentoring & Coaching  Quality Assurance Process Development Compliance Management Application Administration Service Delivery Administration  Customer Service Microsoft Word Microsoft Excel

Manage Offshore team to Quality check energy contracts sold and termination process.Manage compliance correspondents regarding SME energy contracts.Sought upon to provide insight and recommendations on the QA process as a result of comprehensive analysis on QA data. Reporting trends to management and presenting in an easy to understand form.Providing administrative support to the Sales Team, ensuring all relevant documents are sent to customers alongside any considerations.Coaching and mentoring sales agents by sharing best practices.Working closely with suppliers to provide any support during call screening. Providing feedback and any additional information to progress workload.Providing potential solution, to key stakeholders for the QA process with the focus of improving customer experience this includes the development of concise and centralised information.Organise meetings ,presentation and one to one feedback session